Jaylene Shaffner
Woodland
Summary
Strategic and results-oriented banking professional with a strong background in leadership, sales, and operations. Demonstrated success in driving business growth, developing high-performance teams, and enhancing client relationships while delivering strong financial results.
Overview
21
21
years of professional experience
Work History
VP Regional Manager
CNB Bank
Clearfield, PA
02.2020 - Current
- Oversee the performance and operations of 11 bank offices within the region
- Lead and develop branch management teams to achieve sales, service, and operational goals
- Drive revenue growth through strategic sales initiatives and business development efforts
- Monitor and manage division performance, including deposits, loans, and overall profitability
- Ensure adherence to regulatory compliance, policies, and procedures across all locations
- Coach and mentor team members to enhance performance, engagement, and career development
- Collaborate with senior leadership on strategic planning and market expansion opportunities
- Strengthen community presence through networking, partnerships, and local involvement
Financial Solutions Center Manager
First Commonwealth Bank
Clearfield, PA
03.2016 - 02.2020
- Managed daily branch operations, ensuring efficiency, compliance, and exceptional customer service
- Led business development efforts, building relationships with consumers and local businesses
- Originated and managed commercial loans under $500,000
- Coached and developed staff to meet sales and service goals
- Drove growth in deposits, loans, and overall client relationships
- Oversaw branch performance metrics and implemented strategies for improvement
- Ensured adherence to bank policies, procedures, and regulatory requirements
Senior Financial Services Associate
First Commonwealth Bank
Clearfield, PA
08.2011 - 03.2016
- Identified financial needs of consumer and business clients and recommended appropriate solutions
- Opened and serviced deposit accounts and processed consumer loans from application to closing
- Assisted with staff coaching, scheduling, and performance support
- Maintained compliance with operational and regulatory standards
- Promoted bank products and services to expand client relationships
- Represented the bank at community and business events
- Referred mortgage, insurance, merchant services, and investment products to clients
Financial Services Associate
People's United Bank
Vernon, CT
11.2009 - 08.2011
- Managed client account inquiries, ensuring timely and accurate responses to enhance customer satisfaction
- Processed transactions efficiently, maintaining compliance with banking regulations and internal policies
- Provided expert guidance on financial products, assisting clients in making informed decisions for their needs
- Delivered efficient, high-quality customer service
- Opened accounts and promoted bank products to grow customer relationships
Advertising Sales Representative
Sample Media Group - The Bargain Sheet & Philipsburg Journal
Philipsburg, PA
06.2008 - 07.2009
- Developed and maintained relationships with key clients and prospects to drive advertising sales growth
- Created tailored advertising proposals that met client needs and increased conversion rates
- Collaborated with graphic design team to design client advertisements
- Managed contracts and prepared weekly publication layouts
- Gained experience with QuarkXPress and publishing processes
Salesperson
Ashley Furniture Homestore
Altoona, PA
06.2007 - 05.2008
- Cultivated customer relationships through active listening and personalized service.
- Demonstrated product knowledge to effectively match customer needs with suitable furniture solutions
- Collaborated with team members to maintain organized showroom displays and inventory management
- Streamlined sales processes by implementing best practices for product demonstrations and closing techniques
- Achieved sales goals and contributed to store revenue
- Assisted customers with financing options and order processing
Waitress
Dutch Pantry Family Restaurant
Clearfield, PA
05.2005 - 05.2007
- Delivered exceptional customer service in a fast-paced dining environment
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction
- Collaborated with kitchen staff to ensure accurate menu knowledge and food quality
- Trained new team members on restaurant procedures and customer interaction protocols
Marketing Intern
Family Services Incorporated
Altoona, PA
07.2006 - 08.2006
- Assisted with planning and executing fundraising events
- Created marketing materials and coordinated volunteer efforts
- Participated in marketing strategy meetings
Education
Bachelor of Science - Business Administration And Marketing
Bloomsburg University
Bloomsburg, PA05-2007
Skills
- Extensive experience in retail banking, sales leadership, and financial services
- Proven success in business development and client relationship management
- Experience with consumer and small business lending (including commercial loans under $500,000)
- Registered MLO and Notary Public
- Strong leadership, coaching, and team development abilities
- Excellent communication, organizational, and problem-solving skills
- Ability to manage multiple priorities and meet deadlines in fast-paced environments
- Proficient in Microsoft Office and banking systems
- Strong understanding of compliance, risk management, and operational procedures
Timeline
VP Regional Manager
CNB Bank
02.2020 - Current
Financial Solutions Center Manager
First Commonwealth Bank
03.2016 - 02.2020
Senior Financial Services Associate
First Commonwealth Bank
08.2011 - 03.2016
Financial Services Associate
People's United Bank
11.2009 - 08.2011
Advertising Sales Representative
Sample Media Group - The Bargain Sheet & Philipsburg Journal
06.2008 - 07.2009
Salesperson
Ashley Furniture Homestore
06.2007 - 05.2008
Marketing Intern
Family Services Incorporated
07.2006 - 08.2006
Waitress
Dutch Pantry Family Restaurant
05.2005 - 05.2007
Bachelor of Science - Business Administration And Marketing
Bloomsburg University