Jayley Beeney
Rusk
Summary
Compassionate Personal Care Aide with experience in providing support to elderly and disabled clients in home settings. Skilled in assisting with daily living activities, medication management, and mobility support. Demonstrated ability to build trust and rapport with clients, enhancing their comfort and quality of life. Contributed to positive changes in clients' health and well-being through attentive care and emotional support.
Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Overview
2
2
years of professional experience
Work History
Elderly Caregiver
Compassionate Care Of East Texas
Rusk
04.2024 - 12.2024
- Monitored physical and emotional health of clients.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Participated in continuing education courses to stay current on best practices for elder care.
- Supported clients in making decisions that were consistent with their values and wishes.
- Assessed client's needs and developed individual care plans accordingly.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Encouraged social interaction between clients and their families.
- Communicated effectively with family members on progress of client's health condition.
- Organized recreational activities to promote physical and mental well-being of the elderly.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
- Respected the privacy, dignity and confidentiality of each client served.
- Monitored vital signs and reported changes to medical team.
- Provided emotional support during end-of-life transitions.
- Provided companionship and emotional support to elderly clients.
- Maintained accurate records of services provided for each client.
- Developed strong relationships with clients based on trust and respect.
- Transported clients to doctor appointments or other necessary outings.
- Responded quickly in emergency situations in a calm manner.
- Engaged clients by conversing and participating in activities and hobbies.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Laundered clothing and bedding to prevent infection.
- Followed care plan and directions to administer medications.
- Transported patients to medical, dental, and personal care appointments.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Redirected clients with memory issues, providing safety guidance protection.
- Tracked and reported clients' progress based on observations and conversations.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Reported concerns to nurse supervisor to promote optimal care.
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
- Maintained detailed records of services performed on clients.
- Consulted with client care team to continually update care plans.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Customer Service Cashier
Atwoods Farm & Ranch
Jacksonville
06.2023 - 01.2024
- Balanced cash drawers at the end of each shift.
- Greeted customers and provided friendly customer service.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Provided excellent customer service by helping customers locate items they were looking for.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Recommended, selected, located, and obtained products to meet customer needs.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Greeted customers and responded to informational requests.
- Informed customers of in-store promotions or pricing specials.
- Addressed customer questions and concerns regarding products and services.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned items and checked pricing on cash register for accuracy.
- Built and maintained productive relationships with employees.
- Offered customers carry-out service at completion of transaction.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA07-2022
Skills
- Vital signs monitoring
- Care plan development
- Medication administration
- Emergency response
- Customer service
- Record keeping
- Inventory management
- Team collaboration
- Effective communication
- Time management
- Patient advocacy
- Adaptability and flexibility
- Compassionate client care
- Dementia care
- Meal preparation
- Behavior redirection
- Disability support
- Patient companionship
- At-home care instruction
- Compassionate communication
- Housekeeping
- Relationship building
- Verbal and written communication
- Medication management
- Alzheimer's care
- Social interaction
- Reliability and punctuality
- Lifting and transferring
- Respectful and compassionate
- Daily living activities assistance
- Personal hygiene assistance
- Patient mobility assistance
- Heavy lifting
- Compassion and empathy
- Empathetic listening
- Active listening
- Supportive companionship
- Point-of-sale system
- Multitasking and organization
- Customer complaint resolution
- Product knowledge
- Data entry proficiency
- Cultural awareness
- Cash handling
- Basic math
- Refund handling
- Guest services
- Telephone management
- Product merchandising
- Refunds and exchanges
- Social perception
- Store merchandise stocking
- Identification checks
- Teamwork and collaboration
- Multitasking capacity
- Cooperative attitude
- Call response and transfer
- Electronic Payment Processing
References
References available upon request.
Timeline
Elderly Caregiver
Compassionate Care Of East Texas
04.2024 - 12.2024
Customer Service Cashier
Atwoods Farm & Ranch
06.2023 - 01.2024
High School Diploma -
Penn Foster Career School