JAYLIN ASKEW
Summary
Detail-oriented professional adept at managing onboarding processes and delivering exceptional customer service. Known for exercising discretion, problem-solving, and fostering team collaboration.
Overview
1
1
year of professional experience
Work History
Management Assistant
Enterprise Mobility
Charlotte, NC
06.2025 - Current
- Coordinated new hire trainings and onboarding to ensure employees understood company policies and procedures.
- Assisted management with daily operations and administrative tasks to streamline workflow.
- Handled confidential information with discretion while maintaining efficient filing systems.
- Exercised mature judgment and made independent decisions in accordance with established policies, rules and procedures.
- Managed customer inquiries through phone and email communications.
- Resolved customer complaints by investigating issues and providing solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Collaborated with team members to achieve monthly sales targets and improve performance.
- Trained new sales staff on company products, processes, and customer service techniques.
Education
Bachelor of Science - Business Administration
Winthrop University
Rock Hill, SC05-2022
Skills
- Customer service
- Customer engagement
- Conflict resolution
- Crisis management
- Team collaboration
- Communication skills
- Time management
- Task prioritization
- Data organization
- Problem solving
- Attention to detail
- Employee training
Timeline
Management Assistant
Enterprise Mobility
06.2025 - Current
Bachelor of Science - Business Administration
Winthrop University