Jaylin Coil Ortiz
Clark,MO
Summary
Dynamic retail professional with a proven track record of exceeding sales goals and elevating customer satisfaction. Expert in collaborative teamwork, consistently upholding high standards in store maintenance and customer service. A results-oriented approach has directly contributed to business growth, utilizing a blend of hard and soft skills to surpass employer expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Dermatology center of Columbia
Columbia, Missouri
03.2025 - Current
- Processed referrals for specialist care when requested by physicians or patients.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered insurance, demographics and health history into patient database.
Seasonal Worker
Boot Barn
Jacksonville, NC
11.2024 - 03.2025
- Replenished stock on shelves with new inventory.
- Guided customers to find products within the store.
- Managed customer checkouts accurately.
- Maintained high standards of customer satisfaction continuously.
Retail Sales Associate
Marshalls
Columbia, MO
02.2024 - 12.2024
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Processed returned merchandise according to company policies.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
Some College (No Degree) - Medical Billing And Coding
Texas A&M University
College Station, TX07-2025
High School Diploma -
Harrisburg High School
Harrisburg, MO05-2024
Skills
- Sales goal achievement
- Customer assistance
- Store maintenance
- Phone etiquette
- POS system operation
- Teamwork
- Anatomy and physiology
- Electronic health records
- Appointment scheduling
- Telephone etiquette
- Patient callbacks
- Patient scheduling
Accomplishments
- High school and Middle School Honor roll
Certification
- Certification in Medical Billing and Coding (July 2025)
Affiliations
- Moberly Area Technical Center enrolled in Anatomy and Physiology, and Medical Skills
Timeline
Medical Receptionist
Dermatology center of Columbia
03.2025 - Current
Seasonal Worker
Boot Barn
11.2024 - 03.2025
Retail Sales Associate
Marshalls
02.2024 - 12.2024
Some College (No Degree) - Medical Billing And Coding
Texas A&M University
High School Diploma -
Harrisburg High School