Summary
Overview
Work History
Education
Skills
Timeline
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Jaylin Guice

Dallas,TX

Summary

Recent Graduate of Jackson State University, with 4 months of work experience. With a newly acquired Bachelor of Arts, aiming to leverage a proven knowledge of customer communications, conflict resolution, and customer retention skills to successfully fill the Graphic Designer role for the company. Frequently praised as adaptable by fellow peers, can be relied upon to help the company achieve its goals. Creative Graphic Designer with talent for developing unique custom artwork. Innovative approach to ideas and concept development. Offering 2 years of expertise overseeing individual pro Creative Graphic Designer with talent for developing unique custom artwork. Innovative approach to ideas and concept development. Offering 5 years of expertise overseeing individual projects and brand development.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Daltile Sales Service Center
11.2022 - Current
    • Handled customer inquiries and suggestions courteously and professionally.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Answered constant flow of customer calls with minimal wait times.
    • Answered customer telephone calls promptly to avoid on-hold wait times.

Artist

DESIGN INTERNSHIP, JSU Alumni Relations
02.2022 - 04.2022
    • Contributed to creative process through original ideas and inspiration.
    • Implemented artistic vision to give art purpose and meaning.

Package Handler

United Parcel Services
12.2021 - 01.2022
    • Seasonal Job
    • Bundle, label, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines
    • Direct items according to established routing schemes, using computer controlled keyboards or voice recognition equipment
    • Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials
    • Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes
    • Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.

TEAM MEMBER

Chick-fil-A
06.2020 - 01.2021
  • Seasonal Job
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Collect payments from customers
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
  • Prepare checks that itemize and total meal costs and sales taxes
  • Take orders from patrons for food or beverages.

Education

Bachelor of Arts (B.A - Graphic Design

JACKSON STATE UNIVERSITY
Jackson, MS
05.2022

Skills

  • Visual Design
  • Logo Design
  • CSS
  • Logo Creation
  • Digital Graphics
  • Adobe Creative Suite
  • Complaint resolution
  • Service standard compliance

Timeline

Customer Service Representative

Daltile Sales Service Center
11.2022 - Current

Artist

DESIGN INTERNSHIP, JSU Alumni Relations
02.2022 - 04.2022

Package Handler

United Parcel Services
12.2021 - 01.2022

TEAM MEMBER

Chick-fil-A
06.2020 - 01.2021

Bachelor of Arts (B.A - Graphic Design

JACKSON STATE UNIVERSITY

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Jaylin Guice