Efficient in all Microsoft Programs
Jaylin Jones
Customer Service Rep
Houston,Texas
Summary
Solution-oriented problem-solver with skills in taking reports and keeping detailed records of regular and emergency situations. Stays alert and focused in emergency situations and makes logical decisions to promote personal and employee safety.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Train Conductor
Iowa Northern Railway
Waterloo, Iowa
09.2021 - 07.2022
- Boarding freight cars, operating track switches,
- Inspecting cars
- Using radio communication to control train movement
- Push, pull, lift and carry up to 25 pounds frequently; up to 50 pounds occasionally; and up to 85 pounds infrequently.
- Communicated with train dispatchers to obtain and adjust directions.
- Maintained strict schedules for passengers and cargo.
Operator
John Deere Tractor and CAB
Waterloo, Iowa
05.2020 - 08.2021
- Scan benches from several departments
- Organize cart for optimal space and usage
- Deliver Parts and Scan Back to assure assemblers have all the tools and parts required
- Organize and clean part benches
Wireless Consultant
Us Cellular
Jefferson City, Missouri
12.2019 - 05.2020
- Provided the industry's best concierge-level customer service
- Participated in a series of trainings to master the art of sales
- Created a personal customer database to support and schedule appointments
- Accepted financial responsibility of opening and closing a business alone
- Adapted quickly to changing sales, promotions, products, and environment
- Contributed to store success in sales daily and monthly
- Met and exceeded daily and monthly sales quotas
- Received and maintained store inventory
Customer Service Representative/Case Manager
Jefferson City, Missouri
07.2018 - 12.2019
- Obtained personal client information (PCI) by answering telephone calls; interviewing clients; verifying information.
- Verified eligibility by comparing client information to requirements
- Informed clients by explaining procedures; answering questions; providing information relevant to the client and their case(s)
- Maintained and improved quality results by adhering to standards and guidelines; recommended and improved procedures
- Maintained communication
Waiter
Arris Pizza
Jefferson City, MO
11.2017 - 07.2018
- Provide the perfect service experience for every Guest
- Ensure the Guest feels important and welcome in the restaurant
- Ensure hot food is hot and cold food is cold
- Adhere to timing standards for products and services
- Look for ways to consolidate service and increase table turns
- Present menu, answer questions and make suggestions regarding food and beverage
- Serve the Guest in an accommodating manner
- Must know all food liquor, beer, wine and retail offered
- Apply positive suggestive sales approach to guide Guests
Education
Bachelor of Science - History and Political Science, Philosophy
Lincoln University
Jefferson City, MO 06.2016 - 05.2019
Bachelor of Arts - Music and Religion
Morehouse College
08.2012 - 05.2016
Skills
Managing unloading procedures
Checking switches
Maintaining equipment
Schedule Management
180 WPM
Spreadsheet management
Multi-line phone proficiency
Filing and data archiving
Travel coordination
Performance improvement
Scheduling
Staff Management
Maintaining safety
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“I have only just a minute, Only sixty seconds in it. Forced upon me, can’t refuse it. Didn’t seek it, didn’t choose it. But it’s up to me to use it. I must suffer if I lose it. Give account if I abuse it. Just a tiny little minute, but eternity is in it.”
Dr. Benjamin E. Mays
Timeline
Train Conductor
Iowa Northern Railway
09.2021 - 07.2022
Operator
John Deere Tractor and CAB
05.2020 - 08.2021
Wireless Consultant
Us Cellular
12.2019 - 05.2020
Customer Service Representative/Case Manager
07.2018 - 12.2019
Waiter
Arris Pizza
11.2017 - 07.2018
Bachelor of Science - History and Political Science, Philosophy
Lincoln University
06.2016 - 05.2019
Bachelor of Arts - Music and Religion
Morehouse College
08.2012 - 05.2016