Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jaylin Mitchell

Lexington,KY

Summary

Patient Observation Assistant with first-hand experience in a patients experience in an medical environment. Actively watched patient observation assistants complete daily tasks, noting best practices, procedures and safety techniques in real-world applications. Courteously interacted with patients and redirected questions to professionally-trained Nurses and Doctors for answers. Patient observation assistants experience monitoring a patient's health in a hospital setting. Developed further understanding of daily responsibilities of professionals by observing performance of nurses and doctors. Poised in fast-paced, high-pressure environments. Flexible hard worker ready to learn and contribute to team success. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Experienced observer with a keen eye for detail and a commitment to accuracy. Skilled in monitoring and documenting activities, events, or processes with precision and objectivity. Proficient in following established protocols and procedures to ensure reliable observations. . Professional with first-hand experience in medical environment. Actively watched professional complete daily tasks, noting best practices, procedures and safety techniques in real-world applications. Courteously interacted with patients and redirected questions to professionally-trained professional for answers. Compassionate Patient Observer with background in healthcare and patient care. Possess strong observational skills, adept at recognizing changes in patient condition and effectively communicating these to medical staff. Recognized for ability to provide emotional support and comfort to patients while maintaining confidentiality and respect. Prior experience resulted in improved patient safety and increased communication efficiency within teams.

Overview

3
3
years of professional experience

Work History

Patient Observer

UK Healthcare, Chandler Hospital
Lexington, KY
02.2024 - 06.2024
  • Monitored patient's vital signs and reported any changes to the medical team
  • Conducted regular rounds of patient rooms to ensure safety and comfort
  • Assisted in the transfer of patients from beds to wheelchairs or gurneys
  • Provided emotional support for patients and their families during stressful situations
  • Helped with activities of daily living such as bathing, dressing, and eating
  • Observed behavior patterns for changes that may indicate a potential problem or concern for the patient's health status
  • Reported any unusual behaviors or conditions to the supervisor or physician on duty
  • Intervened in potentially dangerous situations involving patients who were confused or agitated
  • Applied clinical safety procedures to protect patients and staff
  • Watched supervising patients eligible for assists ce perform daily activities such as bathing, walking, eating, and etc
  • Applied HIPAA privacy and security regulations while handling patient information.

Front Desk Agent

Holiday Inn
Mentor, OH
06.2022 - 08.2023
  • Assisted in banquets and breakfast
  • Greeted customers in a professional and friendly manner
  • Answered phones, responded to inquiries, and took messages
  • Assisted with check-in and check-out procedures for guests
  • Processed payments accurately and efficiently
  • Resolved customer complaints promptly and courteously
  • Provided information about hotel amenities, services, and local attractions
  • Maintained cleanliness of lobby area at all times
  • Scheduled reservations for groups and special events
  • Inputted guest information into computer system accurately and securely
  • Verified accuracy of room rates and other charges during check-in process
  • Ensured that all safety regulations were followed according to company standards
  • Monitored security cameras in lobby area as needed
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces
  • Addressed customer needs in a timely manner
  • Kept accurate records of guest transactions
  • Managed cash drawer responsibly throughout shift
  • Stayed current on promotions, discounts, packages, and offers available at the hotel
  • Collaborated with colleagues to ensure smooth operations of front desk area
  • Provided excellent customer service while upholding company policies
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Answered telephones and greeted visitors to assist, answer questions, and direct
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting the check-in process
  • Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.

Cashier

Shirley soul kitchen
Cleveland, OH
05.2021 - 05.2022
  • I was a cashier here
  • Greeted customers and answered any questions they had about the store's products and services
  • Verified that customers were of legal age to purchase alcohol or tobacco products
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit
  • Counted money in cash drawer at the beginning of the shift to ensure that amounts were correct and have sufficient change
  • Stocked shelves with merchandise when needed
  • Answered customer inquiries regarding store policies and procedures.

Education

High school diploma -

Andrews Osborne Academy
Willoughby, OH
06.2021

Some College (No Degree) in Kinesiology -

University of Kentucky
Lexington, KY

Skills

  • Cashiering
  • Host/Hostess
  • Serving Experience
  • Food Service
  • Guest Services
  • Front Desk
  • Kitchen Experience
  • Cash Handling
  • Busser
  • Clinical safety
  • Procedure Monitoring
  • Observational skills
  • Data Gathering
  • Clinical education
  • Active Learning
  • Medical procedure observation
  • Problem-Solving
  • Customer Service
  • HIPAA Compliance
  • Patient Education
  • Work Quality Evaluation
  • Training Coordination
  • Relationship Building
  • Regulatory Compliance
  • Money Handling
  • Team Collaboration
  • Information Collection
  • Flexible Schedule
  • Phone and Email Etiquette
  • Registration and Admissions
  • Multitasking and Organization
  • Quality Assurance
  • Registration management
  • Payment Processing

Languages

  • English, Expert
  • Spanish, Intermediate

Timeline

Patient Observer

UK Healthcare, Chandler Hospital
02.2024 - 06.2024

Front Desk Agent

Holiday Inn
06.2022 - 08.2023

Cashier

Shirley soul kitchen
05.2021 - 05.2022

High school diploma -

Andrews Osborne Academy

Some College (No Degree) in Kinesiology -

University of Kentucky
Jaylin Mitchell