Jaylin Robinson
Dawsonville,USA
Summary
Safety and quality-oriented telecommunications professional with extensive knowledge of call center systems. Efficiently handles high volumes of jobs while minimizing errors. Demonstrates strong organizational skills, technical expertise, and effective time management to meet expected demands. Dedicated to providing exceptional customer service, adept at troubleshooting problems and developing successful solutions. Excellent verbal and written communicator with a proven track record of cultivating positive relationships and exceeding goals. Highly skilled utility locator who consistently completes daily assignments and contributes to team success. Known for being adaptable and willing to take on any task, quickly adapting to new needs and policies.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CarMax
03.2024 - Current
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Utility Locator
Utiliquest
07.2022 - 05.2024
- Read maps and blueprints to determine general utility locations and pinpointed using metal detector.
- Searched for underground utilities, accurately marked and photographed location.
Dietary Supervisor
Country Gardens Lanier
05.2022 - 07.2023
- Planned menus and food quantities in alignment with anticipated number of guests, nutritional value, palatability, popularity and costs.
Security Guard
Allied Universal
03.2020 - 05.2022
- Communicated regarding incoming admissions, visits and deliveries to appropriate staff.
- Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences
- Responded to alarms and investigated disturbances.
- Used verbal and physical deescalation strategies to restore order and reduce tension.
Dietary Aide
The Mcguire Group
10.2019 - 01.2021
- Prepared food according to dietary guidelines, noting food sensitivities and allergens.
- Assisted with serving or delivering meals to support high-volume meal periods..
- Operated equipment following manufacturer directions and promptly reported problems to supervisor.
- Kept work area clean and uncluttered during preparation and service.
- Maintained proper temperature of food during preparation and service.
- Monitored patients eating habits and reported problems with chewing, swallowing or loss of appetite.
Call Center Representative
Capital Management
04.2017 - 05.2020
- Offered actionable solutions for customer concerns by following internal database prompts and company scripts
- Completed routine transactions for customers such as opening accounts and processing payments.
- Met inbound customer needs while maintaining strict performance targets.
Education
Diploma - Advanced English
Northern High School
Dunkirk, Maryland05.2016
Skills
- Supervision and Leadership
- Customer Service
- Technical Support
- Complaint Resolution
- Data Entry
- Customer Support
- Call Center Customer Service
- Inbound Phone Call Management
- Customer Satisfaction
- Friendly, Positive Attitude
- Remote Office Availability
- Organization and Planning Skills
- Attention to Detail
- Analytical and Critical Thinking
- Relationship Building and Emotional Support
- Computer Skills
- Workload Management
- Issue Resolution’s
- Time Management
- Detail Oriented
- Flexible Schedule
- Microsoft Word Proficient
- Microsoft Powerpoint Proficient
- Customer Relationship Management
- Quality Assurance Controls
Timeline
Customer Service Representative
CarMax
03.2024 - Current
Utility Locator
Utiliquest
07.2022 - 05.2024
Dietary Supervisor
Country Gardens Lanier
05.2022 - 07.2023
Security Guard
Allied Universal
03.2020 - 05.2022
Dietary Aide
The Mcguire Group
10.2019 - 01.2021
Call Center Representative
Capital Management
04.2017 - 05.2020
Diploma - Advanced English
Northern High School
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