Jaylin Washington
Atlanta, Georgia, United States,GA
Summary
Skilled Flooring Sales Specialist with extensive knowledge of floor covering options, available brands and pricing structures. Detail-oriented and proactive in handling customer concerns. Known for individualized sales and great negotiation. Knowledgeable Onsite Engineer offering onsite and remote support to end-users. Strong technical background with specialized experience in designing and deploying network LAN, WAN, firewall and VPN solutions across global infrastructure. Leader in driving technology solutions and improvements.
Overview
3
3
years of professional experience
Work History
IT Onsite Engineer
Live Nation
Atlanta, GA
10.2023 - Current
- Enhanced system performance by effectively diagnosing and resolving complex technical issues.
- Streamlined IT processes for improved efficiency through the implementation of automation tools and best practices.
- Reduced downtime by proactively monitoring and maintaining critical systems, ensuring optimal functionality at all times.
- Collaborated with cross-functional teams to successfully complete large-scale technology projects within deadlines and budget constraints.
- Delivered exceptional user support, resulting in increased satisfaction rates among clients and colleagues.
- Implemented robust security measures, safeguarding sensitive data and protecting against cyber threats.
Grocery Store Cashier
Publix
Atlanta, GA
04.2022 - 02.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
- Streamlined checkout process by accurately scanning items and applying appropriate discounts or promotions.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Collaborated with team members to restock shelves, ensuring product availability and appealing store presentation.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
Flooring Sales Specialist
Vans
Los Angeles, CA
05.2021 - 08.2021
- Boosted customer satisfaction by providing personalized shoe recommendations based on individual needs and preferences.
- Increased sales revenue with consistent upselling of additional products and accessories.
- Maintained a clean and organized sales floor, resulting in an inviting shopping environment for customers.
- Developed strong product knowledge to effectively answer customer inquiries and provide accurate information.
- Assisted customers with proper shoe fitting techniques, ensuring optimal comfort and performance.
Education
BBA - Business Administration And Management
Morehouse College
Atlanta, GA05.2022
Skills
- Hardware Installation
- Wireless Networking
- Application Support
- VoIP Systems
- Network Configuration
- Customer Service
- Store Maintenance
- Performance Tracking
- Brand Promotion
- Upselling Strategies
- Product knowledge
- Excellent communication
- Inventory management
- Problem-solving
- Adaptability
- Cash handling
- Footwear trends
- Active listening
- Organizational skills
- Team collaboration
- Sales techniques
- Attention to detail
- Relationship building
- Time management
- Conflict resolution
Timeline
IT Onsite Engineer
Live Nation
10.2023 - Current
Grocery Store Cashier
Publix
04.2022 - 02.2023
Flooring Sales Specialist
Vans
05.2021 - 08.2021
BBA - Business Administration And Management
Morehouse College