Jaylinh Elena-Marie Barnes
Lawrenceville,GA
Summary
Provides expert advice and authoritative information to customers with issues on a wide variety of highly complex, controversial, and sensitive problems. Handled many inbound and outbound calls to and from customers, listened to customer needs or issues and provided helpful solutions to their problems. Continuously answered incoming calls from customers who wanted to place orders for new service, responded to inquiries, managed complaints, and provide general information. Was a member of the team for consumers interested in the products offered and was responsible for assisting them in completing purchases online and over the phone. Also, Informed customers of the product terms and features and project a professional company image through voice and online interactions. Will acquire phlebotomy license on September 14, 2024.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Auto Mechanic Technician
Express Oil Change And Service Center
08.2022 - 07.2024
- Replaced and repaired vehicle parts according to work order instructions.
- Inspected new parts and areas of repair to verify correctness and quality.
- 100% accuracy evaluating OEM manufacturer schematics and service documentation to identify parts to order.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Followed standard operating procedures to achieve consistent quality of work.
- Enforced compliance with safety regulations when operating equipment.
Automotive Service Technician
Walmart Supercenter
04.2022 - 07.2022
- Operated top-of-the-line equipment while adhering to safety procedures and effectively generated results.
- Performed vehicle servicing and drive train repairs on over 70 cars per week .
- Conducted preventive maintenance inspections and routine service on 5 cars per day.
- Maintained compliance with company policies Ga vehicle requirements in safety and emissions or combustion control standards.
- Performed 5 to 10 safety and emissions inspections a day.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Auto Loans Customer Service Bank of America
Teleperformance
02.2021 - 07.2022
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation with 98 % accuracy.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
Education
Associate of Applied Science - Medical Billing And Coding
Gwinnett Technical College
Lawrenceville, GA05.2026
No Degree - Phlebotomy
Phlebotomy Training Specialist
Chamblee, Ga09.2024
High School Diploma -
Ridgeview High School
Columbia, SC06.2021
Skills
- Great communication and interpersonal skill
- Extremely proficient in MS Word, Excel, PowerPoint, Outlook and OneNote
- Possess positive attitude, strong organizational skills and attention to detail with accuracy
- Order of draw
- Venipuncture Technique
- HIPAA Compliance
- Patient Communication
- Specimen labeling
- Capillary puncture
- Blood culture collection
- Venipuncture
- Patient Care
Certification
PT - Phlebotomy Technician Cert (September 14, 2024)
Timeline
Auto Mechanic Technician
Express Oil Change And Service Center
08.2022 - 07.2024
Automotive Service Technician
Walmart Supercenter
04.2022 - 07.2022
Auto Loans Customer Service Bank of America
Teleperformance
02.2021 - 07.2022
Associate of Applied Science - Medical Billing And Coding
Gwinnett Technical College
No Degree - Phlebotomy
Phlebotomy Training Specialist
High School Diploma -
Ridgeview High School
PT - Phlebotomy Technician Cert (September 14, 2024)
Similar Profiles
Steven BarronSteven Barron
Technician at Express Oil Change And Service CenterTechnician at Express Oil Change And Service Center
Ruben RamirezRuben Ramirez
Store Manager at Express Oil Change & Tire Engineers (VA Express)Store Manager at Express Oil Change & Tire Engineers (VA Express)
Olivia GarrettOlivia Garrett
Automotive Technician at Express Oil Change & Tire EngineersAutomotive Technician at Express Oil Change & Tire Engineers