Summary
Overview
Work History
Education
Skills
Timeline
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Jaylinne Rodriguez

Pharr

Summary

Highly efficient worker, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Personable and adaptable professional with talent for multitasking and providing exceptional customer service. Understanding of travel regulations and proficient in handling booking systems and resolving passenger inquiries. Dedicated to ensuring seamless and pleasant travel experience for every passenger.

Overview

3
3
years of professional experience

Work History

Passenger Service Agent

Alliance Ground International
08.2024 - Current
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.

Seasonal Worker

Hobby Lobby
08.2023 - 12.2023
  • Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
  • Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
  • Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.

Shift Leader

Crumbl Cookies
05.2023 - 08.2023
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Crew Member

Crumbl Cookies
05.2022 - 05.2023
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Education

High School Diploma -

Vanguard Rembrandt Secondary
06.2022

Skills

  • Strong Work Ethic
  • Quick Learner
  • Multitasking
  • Time management
  • Customer service
  • Collaboration
  • Check-in procedures
  • Team collaboration

Timeline

Passenger Service Agent

Alliance Ground International
08.2024 - Current

Seasonal Worker

Hobby Lobby
08.2023 - 12.2023

Shift Leader

Crumbl Cookies
05.2023 - 08.2023

Crew Member

Crumbl Cookies
05.2022 - 05.2023

High School Diploma -

Vanguard Rembrandt Secondary

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Jaylinne Rodriguez