Jaylla McConnell
Houston,TX
Summary
Results-driven Engagement Manager known for high productivity and efficient task completion. Specialize in client relationship management, strategic project planning, and team leadership to deliver impactful outcomes. Excel in communication, problem-solving, and adaptability, ensuring successful project execution and client satisfaction.
Overview
7
7
years of professional experience
Work History
Program Engagement Manager
TLW Transformation Center
Houston, TX
06.2024 - 10.2024
- Delivered consistent updates to customers, clients, and management regarding the program.
- Collaborated with executive leadership to develop and execute client services
- Assisted in identifying and engaging clients, assessing their needs, and developing care plans to meet those needs
Counselor
San Diego Center for Children
San Diego, CA
08.2020 - 12.2021
- Planned and executed various group sessions, such as recreational activities and therapy sessions.
- Documented treatment progress through timely completion of assigned documentation.
- Facilitated the cultivation of prosocial habits in youth by demonstrating active problem-solving skills, acting as a role model to them, and encouraging their own development of self-control and social interactions.
Therapeutic Tutor
Learning for All Inc.
San Diego, CA
08.2020 - 12.2020
- Implemented customized strategies that promoted the growth and development of crucial skills for students to become proficient, self-reliant learners.
- Encourages positive attitudes towards academic needs for executive functioning, language processing, math processing, and cognitive integration to remediate learning challenges.
Resident Advisor
San Diego State University
08.2017 - 04.2020
- Aided the development and adaptation process for a diverse group of 60+ first and second-year college students entering university.
- Designed and executed a series of initiatives aimed at enhancing the well-being and knowledge of the community members.
- Facilitated open dialogue between staff members and students in order to build a strong community atmosphere.
Education
Bachelor of Arts - IS3D Psychology, Sociology, and Counseling & School Psych.
San Diego State University
05.2020
High School Diploma -
Citrus Hill High School
05.2016
Master of Arts - Counseling & Development
Lamar University
Beaumont, TXSkills
- Risk Assessments
- Data Analytics
- Implementation Management
- Strategic Thinking
- Data Interpretation
- Event Coordination
- Training and Onboarding
- Relationship Building
- Client Relationship Management
- Team Leadership
- Program Evaluation
- Superior interpersonal skills
Timeline
Program Engagement Manager
TLW Transformation Center
06.2024 - 10.2024
Counselor
San Diego Center for Children
08.2020 - 12.2021
Therapeutic Tutor
Learning for All Inc.
08.2020 - 12.2020
Resident Advisor
San Diego State University
08.2017 - 04.2020
Bachelor of Arts - IS3D Psychology, Sociology, and Counseling & School Psych.
San Diego State University
High School Diploma -
Citrus Hill High School
Master of Arts - Counseling & Development
Lamar University