Jaylon Batemon
Milwaukee,WI
Summary
Results-driven Process Support Specialist with expertise in workflow optimization, compliance auditing, and cross-departmental coordination. Proven track record in enhancing operational efficiency and delivering exceptional customer service. Dedicated professional with experience in process support and team leadership. Skilled in training and mentoring staff, optimizing workflows, and implementing process improvements that drive efficiency and productivity across departments. Proactive Process Support Specialist with a strong background in customer service and operational problem-solving. Demonstrated ability to enhance training materials and streamline processes, ensuring compliance and operational excellence. Highly skilled Process Support Specialist with background in streamlining and improving operational processes. Strengths lie in problem-solving abilities, technical aptitude, and team collaboration skills. Notable impact on previous roles includes optimizing workflows, reducing process bottlenecks, and implementing strategic initiatives for increased productivity.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Process Support Specialist
Masterson
Milwaukee, Wisconsin
2024.05 - 2026.09
- Supported process improvement initiatives by analyzing workflow efficiency.
- Collaborated with teams to identify and resolve operational challenges.
- Documented standard operating procedures to enhance training materials.
- Conducted regular audits to ensure compliance with company policies.
- Coordinated cross-departmental communication to streamline project workflows.
- Participated in plant audits conducted by external agencies such as regulatory bodies or customers.
Warehouse Order Selector
Sendiks
Milwaukee, Wisconsin
2021.11 - 2024.04
- Selected and packed customer orders accurately for timely delivery.
- Operated pallet jacks to transport products within the warehouse.
- Maintained inventory levels by restocking shelves regularly.
- Collaborated with team members to optimize workflow efficiency.
- Inspected incoming shipments for quality and accuracy before processing.
- Followed safety protocols to ensure a hazard-free work environment.
- Assisted in training new employees on order selection procedures.
- Utilized warehouse management systems to track inventory movements effectively.
Grocery Stocker
Woodmansfoodmarkets
Milwaukee, Wisconsin
2019.01 - 2021.11
- Stocked shelves with grocery items to ensure product availability.
- Organized backroom inventory to maintain an efficient workflow.
- Assisted customers in locating products throughout the store.
- Monitored stock levels and reported shortages to management.
- Maintained cleanliness and organization of sales floor displays.
- Collaborated with team members to optimize stocking procedures.
- Received incoming shipments and verified product quality and quantity.
- Moved heavy merchandise around the store using pallet jacks or other necessary equipment.
- Checked expiration dates on perishable items to guarantee freshness.
- Assisted customers in locating desired items within the store.
Donation Center Attendant
Goodwill Outlet
Brown Deer, Wisconsin
2020.01 - 2021.01
- Assisted customers with donation drop-offs and inquiries at donation center.
- Sorted and organized donated items for efficient processing and display.
- Maintained cleanliness and organization of donation area to enhance safety.
- Collaborated with team members to streamline donation intake procedures.
- Provided exceptional customer service, addressing donor questions and concerns.
- Operated merchandise pricing equipment to label items for sale effectively.
- Trained new attendants on donation center protocols and safety guidelines.
- Ensured compliance with Goodwill's policies in handling donations and merchandise.
Golf Caddy
Milwaukee Country Club
Milwaukee, Wisconsin
2014.05 - 2020.10
- Provided assistance to golfers by carrying clubs and equipment throughout the course.
- Offered guidance on club selection and course strategy based on player preferences.
- Maintained golf carts and ensured they were stocked with necessary supplies for players.
- Monitored pace of play to enhance overall experience for members and guests.
- Communicated effectively with golfers to address needs and concerns during play.
- Developed strong relationships with frequent players, enhancing loyalty and service quality.
- Collaborated with club staff to prepare for tournaments and special events efficiently.
Assistant Manager
Family Dollar
Milwaukee, Wisconsin
2019.01 - 2020.01
- Supervised daily operations to maintain store efficiency and customer satisfaction.
- Trained new staff on company policies and operational procedures.
- Managed inventory levels to ensure product availability for customers.
- Coordinated merchandising displays to enhance product visibility and appeal.
- Assisted in implementing promotional strategies to boost sales performance.
- Resolved customer inquiries and complaints to foster positive shopping experiences.
- Scheduled staff shifts to optimize coverage during peak hours and events.
- Monitored compliance with safety regulations and store standards consistently.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
Team Lead
Cousins Subs
Milwaukee, Wisconsin
2012.01 - 2019.01
- Supervised daily operations and staff activities in a fast-paced sandwich restaurant.
- Trained new team members on company procedures and customer service standards.
- Managed inventory levels and ensured stock availability for peak hours.
- Coordinated staff schedules to optimize coverage during busy shifts.
- Maintained cleanliness and organization of food preparation areas and dining space.
- Resolved customer complaints efficiently to enhance overall satisfaction.
- Implemented training programs to improve team performance and service quality.
- Collaborated with management to streamline workflows and improve operational efficiency.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Youth Coordinator
Urban underground
Milwaukee, Wisconsin
2011.06 - 2012.06
- Developed youth programs that promote personal growth and community engagement.
- Coordinated workshops focusing on life skills and career readiness for participants.
- Facilitated mentorship opportunities connecting youth with community leaders and role models.
- Planned events that encourage social interaction among diverse youth groups.
- Implemented outreach strategies to engage underrepresented youth in local initiatives.
- Collaborated with local organizations to enhance resources available for youth development.
- Trained volunteers to support program delivery and foster a welcoming environment.
Education
High School Diploma -
Project Stay
Milwaukee, WI2013-07
Skills
- Process improvement
- Workflow analysis
- Compliance auditing
- Standard operating procedures
- Cross-departmental coordination
- Inventory management
Certification
- forklift certified
Timeline
Process Support Specialist
Masterson
2024.05 - 2026.09
Warehouse Order Selector
Sendiks
2021.11 - 2024.04
Donation Center Attendant
Goodwill Outlet
2020.01 - 2021.01
Grocery Stocker
Woodmansfoodmarkets
2019.01 - 2021.11
Assistant Manager
Family Dollar
2019.01 - 2020.01
Golf Caddy
Milwaukee Country Club
2014.05 - 2020.10
Team Lead
Cousins Subs
2012.01 - 2019.01
Youth Coordinator
Urban underground
2011.06 - 2012.06
High School Diploma -
Project Stay