Jaylon Cudjoe
Gary,IN
Summary
Driven and dynamic professional with a proven track record in customer service and sales expertise, honed at Capriotti's and Champs Sporting Goods. Excelled in leadership and problem-solving, significantly enhancing team efficiency and customer satisfaction. Mastered product knowledge and safety protocols, fostering a positive and collaborative team environment.
Overview
3
3
years of professional experience
Work History
Team Member
Capriotti's
05.2023 - 12.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Sales Associate
Champs Sporting Goods
05.2021 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Griffith Senior High School
Griffith, IN06.2022
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Collaboration and Teamwork
- Following Instructions
- Leadership Qualities
- Decision-making capabilities
- Safety understanding
- Product Knowledge
- Order Preparation
- Sales expertise
Timeline
Team Member
Capriotti's
05.2023 - 12.2023
Sales Associate
Champs Sporting Goods
05.2021 - 11.2022
High School Diploma -
Griffith Senior High School