Jaylon Garrison
Summary
Work experience allowed me to develop a number of skills: communication, ability to work under pressure, decision making, time management, self-motivation, conflict resolution, leadership, and adaptability.
Overview
11
11
years of professional experience
Work History
Team Supervisor
Wawa
01.2025 - Current
- Supervised daily operations, ensuring adherence to quality standards and procedures.
- Coordinated team schedules, optimizing resource allocation and workflow efficiency.
- Mentored staff, fostering professional development and enhancing team capabilities.
- Implemented process improvements, increasing operational effectiveness and reducing waste.
Utilities
Gator Dining Services-Gator Corner
10.2018 - Current
- Make sure the Hall is tidy for customers.
- Greet each customer with a smile.
- Aid customers if needed.
- Keep updated logs for restroom areas.
Team Leader
Wawa
09.2024 - 01.2025
- Led cross-functional teams to enhance operational efficiency and achieve project goals.
- Mentored junior team members, fostering skill development and knowledge sharing.
- Implemented process improvements that streamlined workflows and reduced bottlenecks.
- Developed training materials, ensuring consistent onboarding for new staff members.
Customer Service Representative
Wawa
04.2023 - 09.2024
- Resolved customer inquiries efficiently using CRM systems, enhancing overall satisfaction and loyalty.
- Managed high-volume call operations, maintaining composure in fast-paced environments.
- Trained new team members on best practices for customer interaction and service standards.
- Collaborated with cross-functional teams to streamline processes, improving response times on queries.
Assistant Store Manager
Cirlce K
01.2023 - 12.2023
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and product knowledge.
- Developed staff schedules to optimize labor costs while maintaining service quality.
- Implemented inventory management strategies that reduced stock discrepancies and improved accuracy.
Lead Customer Service Representative
Cirlce K
01.2022 - 01.2023
Customer Service Representative
Cirlce K
01.2021 - 01.2022
Utilities Worker/ Night Shift Supervisor
Gator Dining Services- Fresh Food Company
01.2015 - 10.2018
- Supervise day to day operation of campus dining hall.
- Assigning nightly stations to employees.
- Enforcing disciplinary actions and acted as a liaison for employee conflict.
- Engaged employees in nightly pep talks before shifts.
- Kept updated logs.
- Answered office phone and directed callers to their party.
- Made sure the bank at the end of shift was balanced.
- Locked the facility.
Education
General Studies - undefined
Gainesville High School
06.2014
Skills
- Great communicator
- Active listener
- Adaptability
- Willing to Learn
- Problem solver
- Organization
- Performance improvement
- Assignment delegation
Timeline
Team Supervisor
Wawa
01.2025 - Current
Team Leader
Wawa
09.2024 - 01.2025
Customer Service Representative
Wawa
04.2023 - 09.2024
Assistant Store Manager
Cirlce K
01.2023 - 12.2023
Lead Customer Service Representative
Cirlce K
01.2022 - 01.2023
Customer Service Representative
Cirlce K
01.2021 - 01.2022
Utilities
Gator Dining Services-Gator Corner
10.2018 - Current
Utilities Worker/ Night Shift Supervisor
Gator Dining Services- Fresh Food Company
01.2015 - 10.2018
General Studies - undefined
Gainesville High School
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