JAYLON MCCARTER
Columbia,SC
Summary
Dynamic and detail-oriented professional with a proven track record at Batteries Plus, excelling in customer service and technical repairs. A motivated team player skilled in troubleshooting and problem-solving, I consistently enhance operational efficiency and customer satisfaction through effective communication and critical thinking. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service and Phone Repair
Batteries Plus
Columbia, SC
03.2023 - 12.2024
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Tested devices and diagnosed issues to locate root causes of malfunctions.
- Troubleshot problems down to component level and completed high-quality repairs.
- Cleaned and maintained tools, equipment and vehicles with regular care.
- Offered battery testing services, measuring metrics such as capacity, output and drainage rates.
- Performed warranty services, adhering to customers under our warranty policy.
- Used voltmeters and wattmeters to measure unit circuitry and voltage.
- Cut and install keys and keys fobs to selected customers vehicles.
Fulfillment Center Associate
Target
Columbia, SC
10.2022 - 01.2023
- Company Overview: (Seasonal)
- Moved orders to and from packing and shipping areas to facilitate fulfillment.
- Pulled merchandise from stock to load onto pallets.
- Marked containers with labeling and stocked shelves to organize products.
- Used repetitive motions to work at consistently fast pace.
- Assembled orders into shipping containers to fill order tickets.
- Coordinated and distributed backorders to meet customer needs.
- Located merchandise, packaged items and handled associated documentation to fulfill orders.
- (Seasonal)
Cashier Team Lead
Panda Express
Jacksonville, NC
02.2022 - 06.2022
- Processed daily receipts for purchases, refunds and exchanges.
- Monitored customer flow and adapted cashier assignments to minimize wait times.
- Sorted, wrapped and organized drawer currency.
- Reconciled excess cash on hand to maintain security standards and prevent losses.
- Maintained adequate cash and change on hand for cashiers.
- Scanned and checked product prices on request.
- Listened to customer complaints, resolved issues and escalated complex concerns to assistant manager for resolution.
Installation Technician
Action Garage Door Services
Beaufort, SC
01.2019 - 02.2020
- Replaced worn, broken and defective parts to correct faults and improve performance.
- Installed springs on tracks and wound correctly for proper function.
- Inspected job sites to determine installation requirements and assess available space.
- Used welding abilities to attach metal tracks and other components.
- Used good organizational skills to manage workload.
- Assisted team members and managers with tasks to maintain productivity and meet project milestones.
Education
Bachelor of Science - Criminal Justice
North Carolina A&T State University
Greensboro, NC12-2027
900 HOUR ADVANCED WELDING CERTIFICATE - WELDING
Arclabs Welding School
Columbia, SC03.2023
High School Diploma -
North Side Highschool
Jacksonville, NC05-2022
Skills
- Organized
- Attention to Detail
- Motivated team player
- Strong Decision Maker
- Critical Thinking Skills
- Quick Learner
- Problem Solver
- Team collaboration
- Task prioritization
- Time management
- Attention to detail
Certification
- 900 Hour Welding Certificate
Timeline
Customer Service and Phone Repair
Batteries Plus
03.2023 - 12.2024
Fulfillment Center Associate
Target
10.2022 - 01.2023
Cashier Team Lead
Panda Express
02.2022 - 06.2022
Installation Technician
Action Garage Door Services
01.2019 - 02.2020
Bachelor of Science - Criminal Justice
North Carolina A&T State University
900 HOUR ADVANCED WELDING CERTIFICATE - WELDING
Arclabs Welding School
High School Diploma -
North Side Highschool