Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaylun Hayhurst

Service Advisor
Lima,OH

Summary

Proven achiever with a history at Reineke Ford Lincoln, I excel in customer service and workflow management, enhancing customer satisfaction and streamlining processes. Skilled in computer applications and communication, I successfully up sold services and optimized rental operations, significantly reducing vehicle downtime. I elevate my expectations higher for myself and my clients to ensure I achieve the best alternative in every situation. I am fully committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with the best possible service.

Overview

1
1
year of professional experience

Work History

Service Advisor

Reineke Ford Lincoln
03.2023 - Current
  • Follow up with customers to offer additional support and check resolution satisfaction.
  • Handle customer issues with confidence, using complex problem solving to provide effective resolution.
  • Suggest additional services to customers in order to meet upsell goals.
  • Document problems and corrective actions to maintain records.
  • Educate customers regarding regular maintenance protocols to preserve vehicle condition.
  • Streamline appointment scheduling for improved efficiency and increased daily appointments.

Rental Manager

Reineke Ford Lincoln
12.2023 - 04.2024
  • Increased customer satisfaction by implementing efficient rental car management processes and procedures.
  • Resolved escalated customer complaints professionally, consistently achieving satisfactory outcomes for all parties involved.
  • Optimized fleet maintenance schedules to ensure maximum vehicle availability and minimize downtime.
  • Increased overall service department sales.
  • Manage over 50 customer calls a day.
  • Increased rental dept. revenue by 40% over 4 months.

Education

High School Diploma -

Apollo Career Center
Lima, OH
05.2001 -

Skills

Customer Service

Computer Skills

Service Estimates

Vehicle assessment

Excellent Communication

Documentation And Reporting

Listening Skills

Workflow Management

Team player mentality

Strong Work Ethic

Sales and Upselling

Timeline

Rental Manager

Reineke Ford Lincoln
12.2023 - 04.2024

Service Advisor

Reineke Ford Lincoln
03.2023 - Current

High School Diploma -

Apollo Career Center
05.2001 -
Jaylun HayhurstService Advisor