Jay'lyn Coulibaly
Humble
Summary
Dependable, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
OTG Management Airport
Houston, TX
09.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Took and processed orders accurately, ensuring timely delivery to guests.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted with training new staff on menu items and service procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Breakfast Attendant
Aimbridge Hospitality
Humble, TX
05.2025 - 09.2026
- Prepared and served breakfast items to guests, ensuring quality and presentation standards.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Assisted guests with dietary needs, providing information on menu offerings and ingredients.
- Restocked food and beverage supplies efficiently to meet guest demand throughout service hours.
- Monitored inventory levels, reporting shortages to management for timely restocking efforts.
Server
Big City Wings
9240 N Sam Houston Pkwy E E. Suite 101, Humble, TX
08.2022 - 09.2025
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Crew Team Member
Whataburger
4831 Wilson Rd, Humble, TX 77396
09.2022 - 04.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Greeted customers at drive-thru and took food orders.
Sales Associate
Old Navy, Gap
20510 US-59, Humble, TX 77338
03.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Summer Creek High School
Houston, TX05.2022
Skills
- Server Support
- Guest Complaint Resolution
- Dining Area Maintenance
- Guest Engagement
Skills
- Complaint Handling
- Event Planning
Certification
Tabc
Food Handlers
Timeline
Server
OTG Management Airport
09.2025 - Current
Breakfast Attendant
Aimbridge Hospitality
05.2025 - 09.2026
Crew Team Member
Whataburger
09.2022 - 04.2023
Server
Big City Wings
08.2022 - 09.2025
Sales Associate
Old Navy, Gap
03.2021 - 07.2021
High School Diploma -
Summer Creek High School