Jaylyn Mendez Ricardo
Clayton,NC
Summary
Personable and adaptable professional equipped with solid foundation in effective communication and organization. Knowledge of customer service principles and proficiency in managing administrative tasks and data entry. Capable of delivering excellent support to ensure smooth operations and contribute to team success.
Overview
3
3
years of professional experience
Work History
Associate
Lidl US
01.2024 - Current
- Supported daily operations by assisting team members with work coordination and task management.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted in data entry and documentation, ensuring accuracy and compliance with organizational standards.
- Collaborated with colleagues to streamline communication processes, enhancing team efficiency and workflow.
- Conducted research on industry trends, contributing insights to improve project outcomes and strategic initiatives.
Server
Bad Daddy's Burger Bar
06.2023 - 03.2024
- Provided exceptional customer service by efficiently taking orders and addressing guest inquiries.
- Maintained cleanliness and organization of dining area, ensuring a welcoming environment for guests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Demonstrated menu knowledge by accurately describing dishes and making tailored recommendations to guests.
- Assisted in training new servers on restaurant protocols, enhancing overall team performance and efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
St. Mark Village
07.2022 - 06.2023
- Built long-lasting relationships with residents.
- Took orders and delivered food items to residents in main dining room.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
- Delivered exceptional customer service in high-volume dining environment.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
GED -
Marchmen Technical College
New Port Richey, FL12-2022
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer engagement
- Cash handling
- Task prioritization
- Conflict resolution
- Friendly and helpful
- Team cooperation
- Strong communication and interpersonal skills
Languages
Spanish
Native or Bilingual
Timeline
Associate
Lidl US
01.2024 - Current
Server
Bad Daddy's Burger Bar
06.2023 - 03.2024
Server
St. Mark Village
07.2022 - 06.2023
GED -
Marchmen Technical College