Jaylyn Payne
Cantonment,FL
Summary
Dynamic Librarian Services Technician at Blue Arbor with exceptional organizational and communication skills. Enhanced patron satisfaction through effective problem-solving and reference services, while successfully training staff and managing digital collections. Proven ability to adapt to new technologies, ensuring efficient library operations and a welcoming environment for all patrons.
Overview
5
5
years of professional experience
Work History
Librarian Services Technician
Blue Arbor
913 Gulf Breeze Pkwy Ste 29, Gulf Breeze, FL 32561
06.2020 - 12.2024
- Catalogued and organized books, materials and other documents for proper library management.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Researched and acquired new library materials to maintain updated library collection.
- Trained and supervised library staff, volunteers and other personnel.
- Located requested books on shelves and in library database and fetched items for patrons.
- Increased patron satisfaction with timely responses to reference inquiries, utilizing extensive knowledge of information sources.
- Contributed to a positive work environment by providing ongoing support for staff members.
- Supported digital library collections containing e-books, audiobooks and digital media.
- Assisted library patrons with resolving computer problems.
- Assisted inter-library loans, ensuring patrons had access to wide range of materials.
- Resolved patrons' complaints tactfully and professionally.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
- Greeted patrons warmly and offered to assist with issues or needs.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Tracked loans of media equipment and materials.
- Educated library patrons about policies for checking out materials and using resources.
- Notified supervisors when major equipment repairs were needed.
- Assisted setup and breakdown of tables and chairs for library events
- Providing patrons cables and speakers
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Demonstrated to customers proper methods for operating equipment after it had been installed. (Self Check Out)
Education
High School Diploma -
Booker T Washington
6000 College Pkwy, Pensacola, FL 3250306-2021
Associate of Arts - Pre Vet Tech
Pensacola State College
1000 College Blvd. Pensacola, FL 3250412-2024
Associate of Science - Veterinary Technology
Florida Agricultural And Mechanical University
1601 S Martin Luther King Jr Blvd, Tallahassee, FLSkills
- Organizational skills
- Strong oral and written communication skills
- Team collaboration
- Problem-solving skills
- Reference services
- Verbal and written communication
- Works well independently
- Approachable
- Friendly
- Collaborative
- Shelf reading
- Safety awareness
- Electronic resources
- Interlibrary loans
- Faculty assistance
- Materials acquisition
Timeline
Librarian Services Technician
Blue Arbor
06.2020 - 12.2024
High School Diploma -
Booker T Washington
Associate of Arts - Pre Vet Tech
Pensacola State College
Associate of Science - Veterinary Technology
Florida Agricultural And Mechanical University