Jaylyn Payne

Librarian Services Technician

Blue Arbor

06.2020 - 12.2024

Catalogued and organized books, materials and other documents for proper library management.
Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
Researched and acquired new library materials to maintain updated library collection.
Trained and supervised library staff, volunteers and other personnel.
Located requested books on shelves and in library database and fetched items for patrons.
Increased patron satisfaction with timely responses to reference inquiries, utilizing extensive knowledge of information sources.
Contributed to a positive work environment by providing ongoing support for staff members.
Supported digital library collections containing e-books, audiobooks and digital media.
Assisted library patrons with resolving computer problems.
Assisted inter-library loans, ensuring patrons had access to wide range of materials.
Resolved patrons' complaints tactfully and professionally.
Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
Greeted patrons warmly and offered to assist with issues or needs.
Responded to numerous reference calls daily, helping patrons with specific information needs.
Tracked loans of media equipment and materials.
Educated library patrons about policies for checking out materials and using resources.
Notified supervisors when major equipment repairs were needed.
Assisted setup and breakdown of tables and chairs for library events
Providing patrons cables and speakers
Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Demonstrated to customers proper methods for operating equipment after it had been installed. (Self Check Out)