Jaylyn Silva
Pompano Beach,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Resident Assistant
Bethune-Cookman University
Daytona Beach , FL
07.2023 - Current
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Coordinated student events such as movie nights, game nights, and other social activities.
- Assisted students with problem resolution through mediation and conflict management techniques.
- Responded to emergency situations within the residence hall.
- Educated residents on university policies and procedures related to residential living.
- Provided guidance to first year students transitioning into college life.
- Completed routine rounds, checking with residents to meet care needs.
- Served as positive role model for diverse group of individuals.
- Responded and assisted with diverse needs of residents on wing.
- Counseled students in handling family, financial and educational problems.
- Promoted diversity awareness by creating informative bulletin boards or hosting special events addressing relevant issues.
Federal Work Study Student
Bethune-Cookman University
Daytona Beach , FL
08.2021 - 05.2022
- Assisted in day-to-day and responsibilities to facilitate operations of assigned department.
- Assisted department with special projects and tasks to meet deadlines.
- Worked with Resident life coordinator to make sure everything was ran correctly.
- Completed routine rounds, checking with residents to meet care needs.
- Developed strong and trusting rapport with residents to facilitate smooth, quality care.
- Welcomed new residents and assisted with community adjustment.
- Served as positive role model for diverse group of individuals.
Overnight Stocker
Walmart Supercenter
Pompano Beach , FL
05.2021 - 07.2021
- Sorted packages
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Picked up boxes and related trash from sales floor.
- Used proper case cutting techniques to cut and sort stock loads.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Prepared products by adding tags and readying pallets for restocking.
- Lift and carry packages
- Make sure all packages are in their designated area and reach their next area
- Removed product from boxes and placed on shelves according to merchandising guidelines.
Team Member
Smoothie King
Pompano Beach , FL
01.2020 - 08.2020
- Developed positive customer relationships through friendly greeting and excellent service.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Looked for ways to go above and beyond job requirements.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
Education
Bachelor of Science - Criminal Justice
Bethune - Cookman University
Daytona Beach, FL12-2025
High School Diploma -
Northeast High School
Oakland Park05.2020
Skills
- Problem-solver
- Relationship building
- Team building
- Friendly, positive attitude
- Critical thinking
- Active listening
- Effective planning
- Policy reinforcement
- Documentation And Reporting
Timeline
Resident Assistant
Bethune-Cookman University
07.2023 - Current
Federal Work Study Student
Bethune-Cookman University
08.2021 - 05.2022
Overnight Stocker
Walmart Supercenter
05.2021 - 07.2021
Team Member
Smoothie King
01.2020 - 08.2020
Bachelor of Science - Criminal Justice
Bethune - Cookman University
High School Diploma -
Northeast High School
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