Jaylynn Cabrera
Orlando
Summary
MBA, Information Technology Management, and Bachelor of Science in Business Administration with 7+ years of experience leading enterprise technology, digital commerce, and release management initiatives. Strategic leader known for driving cross-functional alignment, overseeing large-scale platform migrations, and delivering measurable business outcomes through Agile execution and data-driven decision-making.
Overview
7
7
years of professional experience
Work History
Senior Business Analyst/ Release Manager
Disney Cruise Line
08.2024 - Current
- Product lead for the contracted development team
- Coordinates release plan and CHG approval process
- Created a scheduled release plan for all DCL application deployments
- Facilitate agile stand-ups
- Perform reporting and business rules and data conversion analysis
- Work with the business to capture and document requirements (both functional and non-functional)
- Provides project management support, including changes and support activities. As well as grooming of the backlogs, prioritizing workload, sprint planning, vendor management, business coordination, and status reporting.
- Ensures business requirements are concise, complete, specific, and unambiguous, and aligned to the strategic and tactical goals of the project and the business.
- Ensures the benefits, impact, and release of all changes are tracked, managed, and communicated to relevant stakeholders
E-commerce Digital Booking Product Owner
JetBlue
05.2023 - 08.2024
- Led a team of 11 individuals, including engineers, quality assurance, and architects, on the e-commerce Digital Booking Payment team.
- Digital product management of both desktop and mobile for JetBlue.com
- Conduct weekly grooming of the backlog.
- Create and groom user stories
- Create epics, stories, and enablers to present to the team
- Reporting and Auditing: Utilize FullStory and Tableau to track customer experience and booking patterns. Report directly to senior leadership and stakeholders on payment errors, timelines, and completion reports.
- Project Management Support: Create and communicate requirements to developers and quality assurance team members to maintain a schedule for sprint releases. Led the enablement of Apple Pay initiative, reducing booking speed by 50%.
- Tool Utilization: Experience with Agile/Scrum/DevOps principles, working daily in Jira with Kanban boards, Mural, Confluence, and Slack.
- Requirement Analysis: Gather and analyze business requirements, translating them into functional specifications.
- Lead the first platform migration to JetBlue’s booking platform.
Systems Developer
Lockheed Martin, Inc
10.2022 - 04.2023
- Software development and coding in ServiceNow
- Gathered technical requirements to create epics and user stories
- Presented and groomed user stories
- Work with other departments to design process improvements and workflows
- Coordinate with Desktop, Server, and Engineering Teams, the deployment of the Snow Inventory Agent across RMS
- Data Analytics – Support and develop an analytics model that enables accuracy and timing of both tactical and strategic decision-making
- Develop effective plans in project management software implementations
- Advise clients and customers on our asset management processes
Software Asset Management/ System Integration Business Analyst
Lockheed Martin, Inc
10.2018 - 01.2022
- Collaborated with the Procurement team in enhancing our documentation in SAP
- Used the Data in SAP to integrate the data into SNOW and ServiceNow
- Pulled reports from SAP to compare the monthly metrics
- Used the SDLC- helped create SOPs to revamp the prior flows with new and improved processes
- Coordinate with Desktop, Server and Engineering Teams, the deployment of the Snow Inventory Agent across RMS
- Data Analytics – Support and develop an analytics model that enables accuracy and timing of both tactical and strategic decision-making
- Develop effective plans in project management software implementations
- Responsible for the full life cycle of software products, from request, workflows, new purchases, maintenance, deployments, support, end-of-life applications, associated risk, vulnerabilities, and removal of software within the company.
Education
Master of Business Administration - Information Technology Management
Western Governors University
10.2025
Bachelor of Science - Business Administration Management Degree
Webber International University
04.2016
Skills
- Microsoft Office Suite
- ServiceNow
- Mural
- Full Story
- Project management
- Data analysis
- Agile methodologies
- Software development
- Customer relationship management
- Confluence
- JIRA
- SNOW
- Tableau
- Process development
- Figma
Timeline
Senior Business Analyst/ Release Manager
Disney Cruise Line
08.2024 - Current
E-commerce Digital Booking Product Owner
JetBlue
05.2023 - 08.2024
Systems Developer
Lockheed Martin, Inc
10.2022 - 04.2023
Software Asset Management/ System Integration Business Analyst
Lockheed Martin, Inc
10.2018 - 01.2022
Master of Business Administration - Information Technology Management
Western Governors University
Bachelor of Science - Business Administration Management Degree
Webber International University