Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Box Office Assistant
Lyric Theatre
2024.06 - Current
Increased repeat patronage by creating a welcoming atmosphere at the box office through friendly interactions and prompt problem resolution.
Managed high call volumes effectively by answering questions related to showtimes, pricing options, seat availability, and general venue information.
Handled escalated customer concerns professionally and efficiently, working towards amicable resolutions that upheld company policies while maintaining positive relationships with patrons.
Assisted in increasing box office revenue through upselling of premium seats and promoting membership packages.
Educator
Lyric's Thelma Gaylord Academy
2021.08 - Current
Created a safe, comfortable learning environment for students by establishing positive relationships with them.
Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.
Planned classroom activities to enable students to work independently, in small groups and in large groups.
Server
Empire Slice House
2023.02 - 2024.05
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Handled money transactions accurately while following company procedures for handling cash payments.
Operated POS terminals to input orders, split bills and calculate totals.
Greeted customers, answered questions and recommended specials to increase profits.
Host
Empire Slice House
2022.10 - 2023.02
Greeted guests and gathered information to seat groups or place on waitlist.
Managed incoming calls during busy shifts.
Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Barista Shift Lead
Junction Coffee
2021.09 - 2022.05
Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
Reviewed daily sales reports and provided feedback to management regarding any discrepancies or issues identified.
Barista
Starbucks
2021.05 - 2021.08
Managed morning rush of customers daily with efficient, levelheaded customer service.
Greeted customers and took orders for coffee drinks, food items, and other beverages.
Provided excellent customer service by responding to inquiries quickly and professionally.
Barista
Plant OKC
2019.10 - 2021.04
Provided excellent customer service by responding to inquiries quickly and professionally.
Operated cash registers to process customer payments.
Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Administrative Intern
Lyric's Thelma Gaylord Academy
2020.05 - 2020.09
Provided administrative support to staff members as needed.
Answered incoming calls from customers or prospects and routed them to appropriate personnel.
Proofread documents prior to submission ensuring accuracy of content and formatting.
Education
High School Diploma -
Homeschool
2020-05
Skills
Cash Handling
Professional Appearance
Exceptional Customer Service
Order Management
Creative Problem-Solving
Teamwork and Collaboration
Box Office Software
Quick Learner
Refunds and exchanges
Timeline
Box Office Assistant
Lyric Theatre
2024.06 - Current
Server
Empire Slice House
2023.02 - 2024.05
Host
Empire Slice House
2022.10 - 2023.02
Barista Shift Lead
Junction Coffee
2021.09 - 2022.05
Educator
Lyric's Thelma Gaylord Academy
2021.08 - Current
Barista
Starbucks
2021.05 - 2021.08
Administrative Intern
Lyric's Thelma Gaylord Academy
2020.05 - 2020.09
Barista
Plant OKC
2019.10 - 2021.04
High School Diploma -
Homeschool
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