Jaylynn Nash
Oklahoma City,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Box Office Assistant
Lyric Theatre
06.2024 - Current
- Increased repeat patronage by creating a welcoming atmosphere at the box office through friendly interactions and prompt problem resolution.
- Managed high call volumes effectively by answering questions related to showtimes, pricing options, seat availability, and general venue information.
- Handled escalated customer concerns professionally and efficiently, working towards amicable resolutions that upheld company policies while maintaining positive relationships with patrons.
- Assisted in increasing box office revenue through upselling of premium seats and promoting membership packages.
Educator
Lyric's Thelma Gaylord Academy
08.2021 - Current
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.
- Planned classroom activities to enable students to work independently, in small groups and in large groups.
Server
Empire Slice House
02.2023 - 05.2024
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
Host
Empire Slice House
10.2022 - 02.2023
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed incoming calls during busy shifts.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Barista Shift Lead
Junction Coffee
09.2021 - 05.2022
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
- Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
- Reviewed daily sales reports and provided feedback to management regarding any discrepancies or issues identified.
Barista
Starbucks
05.2021 - 08.2021
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Barista
Plant OKC
10.2019 - 04.2021
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Administrative Intern
Lyric's Thelma Gaylord Academy
05.2020 - 09.2020
- Provided administrative support to staff members as needed.
- Answered incoming calls from customers or prospects and routed them to appropriate personnel.
- Proofread documents prior to submission ensuring accuracy of content and formatting.
Education
High School Diploma -
Homeschool
05-2020
Skills
- Cash Handling
- Professional Appearance
- Exceptional Customer Service
- Order Management
- Creative Problem-Solving
- Teamwork and Collaboration
- Box Office Software
- Quick Learner
- Refunds and exchanges
Timeline
Box Office Assistant
Lyric Theatre
06.2024 - Current
Server
Empire Slice House
02.2023 - 05.2024
Host
Empire Slice House
10.2022 - 02.2023
Barista Shift Lead
Junction Coffee
09.2021 - 05.2022
Educator
Lyric's Thelma Gaylord Academy
08.2021 - Current
Barista
Starbucks
05.2021 - 08.2021
Administrative Intern
Lyric's Thelma Gaylord Academy
05.2020 - 09.2020
Barista
Plant OKC
10.2019 - 04.2021
High School Diploma -
Homeschool
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