Jayma W. Rivera
Port Saint Lucie
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Transporter
HCA Healthcare Inc.
Port Saint Lucie, FL
12.2025 - Current
- Coordinated patient transport services to enhance timely care delivery.
- Operated medical equipment for safe and efficient transportation of patients.
- Assisted healthcare staff with patient transfers, ensuring comfort and safety.
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients safely and efficiently to various departments, ensuring comfort and security.
- Collaborated with clinical staff to prioritize transport requests and optimize workflow efficiency.
Medical Assistant/Receptionist
Podiatry Health Sevices
Port Saint Lucie, FL
08.2023 - 10.2025
- Managed patient scheduling and appointment coordination, enhancing office efficiency.
- Assisted in patient intake processes, ensuring accurate documentation and data entry.
- Maintained electronic health records, improving accessibility and accuracy of patient information.
- Facilitated communication between patients and healthcare providers, streamlining inquiries and follow-ups.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
Receptionist
Employee Health Clinic PSL
Port Saint Lucie, FL
02.2021 - 06.2023
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Implemented electronic health record (EHR) management for improved patient data accuracy.
- Coordinated communication between healthcare providers and patients, enhancing service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Referral Coordinator
Joseph M. Katta MD
Ft. Pierce, FL
01.2019 - 02.2021
- Coordinated patient referrals to specialists, ensuring timely appointments and streamlined communication.
- Managed referral documentation in electronic health record systems for improved data accuracy and accessibility.
- Facilitated collaboration between healthcare providers to enhance patient care continuity and service delivery.
- Developed and implemented referral tracking processes, improving efficiency and reducing wait times for patients.
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
Receptionist
Ted H. Brady D.O. FCCP
01.2016 - 08.2017
- Maintained inventory of office supplies, ensuring availability for daily operations.
- Assisted in patient billing inquiries, facilitating timely resolution of account issues.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Front Desk Receptionist
Health Watch For Women, Inc.
10.2015 - 12.2015
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
Medical Assistant/Receptionist
Boca Del Mar Pediatrics
02.2012 - 12.2012
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Education
MedVance Institute
Stuart, FL10.2010
High school Diploma - undefined
Deerfield Beach High School
Deerfield Beach, FL06.1997
Skills
- Patient transport
- Customer service
- Transportation safety protocols
- Excellent communication
- Physical stamina and strength
- Equipment moving
- Patient safety
- Wheelchair transport
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Drug inventory control
- Labeling accuracy
- Processing payments
- Verifying orders
- Receiving incoming supplies
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Multi-line telephone operation
- Front desk operations
Languages
Spanish
Native or Bilingual
Timeline
Transporter
HCA Healthcare Inc.
12.2025 - Current
Medical Assistant/Receptionist
Podiatry Health Sevices
08.2023 - 10.2025
Receptionist
Employee Health Clinic PSL
02.2021 - 06.2023
Referral Coordinator
Joseph M. Katta MD
01.2019 - 02.2021
Receptionist
Ted H. Brady D.O. FCCP
01.2016 - 08.2017
Front Desk Receptionist
Health Watch For Women, Inc.
10.2015 - 12.2015
Medical Assistant/Receptionist
Boca Del Mar Pediatrics
02.2012 - 12.2012
High school Diploma - undefined
Deerfield Beach High School
MedVance Institute