Jayme Burman-Patterson
Sparks Glencoe,maryland
Summary
I am a dedicated, goal oriented and passionate leader who has experience in excelling in customer satisfaction and team performance enhancement. Skilled in decision-making and communication, adept at problem-solving and employee training. Successfully managed operations, ensuring quality compliance and efficient resource use, while fostering a customer-focused environment. My goal is to leverage my management, organization, and communication skills to launch and advance a fulfilling career in childcare.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Noodles and Company
06.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Oversaw loading and unloading of packages in warehouse.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Incharge of opening and closing the establishment
Education
Hereford Highschool
Parkton, MD05.2022
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Handling customer complaints
- Team development
- Inventory controls
- Hiring and recruiting
- Supply ordering
- Shift leadership
- Problem-solving
- Active listening
- Critical thinking
- Computer skills
- Conflict resolution
- Quality control
- Communication skills
- Time management
- Patience
Certification
Food safety certification
Timeline
Shift Manager
Noodles and Company
06.2021 - Current
Hereford Highschool
Similar Profiles
Owen McGeeOwen McGee
Manager in Training at Noodles and CompanyManager in Training at Noodles and Company
Levi MadsenLevi Madsen
Journey Leader at Noodles and CompanyJourney Leader at Noodles and Company
Jean Pierre MunozJean Pierre Munoz
Shift Manager at Noodles and CompanyShift Manager at Noodles and Company
Emma BowmanEmma Bowman
BOH Team Member at Noodles and CompanyBOH Team Member at Noodles and Company
Jean M. SimmonsJean M. Simmons
Vice President at Catholic Relief ServicesVice President at Catholic Relief Services