Rico BLACKMON
LANSING,MI
Summary
Results-driven professional with track record in delivering high-quality performance and supporting team goals. Known for reliability and adaptability, ensuring smooth operations even under dynamic conditions. Skilled in effective communication and task management, fostering collaborative and efficient work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Line Cook
Noodles and Company
02.2024 - Current
- Prepare multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborate with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepare cooking supplies and workstations during opening and closing to maximize productivity.
- Adapting quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
CSR
Concentrix
08.2021 - 12.2023
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
Camp Counselor
YMCA
05.2021 - 08.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
CSR
TTEC
08.2020 - 01.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Cook
Quality Dairy
09.2019 - 03.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Warehouse Packer
Amazon
04.2018 - 12.2018
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
BATTERMAN
Popeyes® Louisana Kitchen
01.2017 - 02.2018
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
GED -
MYCA
Battle Creek, MINo Degree - Culinary
MYCA
Battle Creek, MI12-2018
Skills
- Food Service Preparation
- Culinary Techniques
- Food Safety Compliance
- Order management
- Efficient Food Preparation Skills
- Streamlined Kitchen Setup
- Team collaboration
- Time management
- Customer service
Certification
- OSHA Certified
- CompTIA Certification
- ServSafe Food Handler's Certification
- [State] Driver's License
- Basic Life Support Certification (BLS)
Timeline
Line Cook
Noodles and Company
02.2024 - Current
CSR
Concentrix
08.2021 - 12.2023
Camp Counselor
YMCA
05.2021 - 08.2021
CSR
TTEC
08.2020 - 01.2021
Cook
Quality Dairy
09.2019 - 03.2020
Warehouse Packer
Amazon
04.2018 - 12.2018
BATTERMAN
Popeyes® Louisana Kitchen
01.2017 - 02.2018
GED -
MYCA
No Degree - Culinary
MYCA