Jayme Frogner
Forest Lake,MN
Summary
Healthcare and life sciences professional with 10+ years of experience spanning medical operations, client-facing support, marketing, project management, research, and cross-functional leadership. Experienced in translating technical information into clear customer communications, managing complex accounts and projects, analyzing business and marketing data, and building relationships across clinical, commercial, academic, and hospital environments. Brings strong project management discipline, CRM and LMS experience, customer‑centric thinking, and a proven ability to collaborate across marketing, analytics, finance, and technical teams.
Overview
21
21
years of professional experience
Work History
Marketing Specialist
NAMSA
06.2025 - 08.2026
- Manage lead syndication and demand generation, and use learning system platforms to provide sales team training, leveraging lead data analysis.
- Administer and maintain digital marketing content, ensuring assets are organized, current, brand‑aligned, and accessible to internal and external users.
- Manage Salesforce and Account Engagement (Pardot) data accuracy, correcting CRM issues, and supporting clean reporting for lead flow and engagement.
- Coordinate cross‑functional workflows with Product Managers, Business Development, and Marketing Communications to streamline content routing, publishing, and updates.
- Oversee vendor relationships, contracts, and outsourced marketing functions, ensuring compliance and alignment with platform standards.
- Support training events and professional education programs, aligning content and logistics with user needs and program objectives.
Senior Key Accounts Client Support Coordinator
WuXi AppTec
04.2021 - 05.2025
- Managed high‑volume client workflows, including lead intake, documentation validation, and follow‑up on missing information—mirroring dealer lead syndication processes.
- Coordinated cross‑functional communication between clients, technical teams, and Business Development to resolve issues and maintain workflow continuity.
- Supported the adoption of new service offerings, helping users understand changes and improving platform engagement.
- Ensured accuracy of purchase orders and invoicing data, partnering with Finance and Accounts Receivable to resolve discrepancies.
Project Manager
WuXi AppTec
09.2019 - 04.2021
- Managed digital and operational projects from inquiry through completion, aligning requirements, timelines, and cross‑functional resources.
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans and timelines to ensure alignment with strategic goals.
- Facilitated stakeholder meetings to gather requirements and provide project updates.
- Implemented process improvements that enhanced workflow efficiency and reduced bottlenecks.
- Identified gaps in project information and coordinated follow‑up, ensuring accuracy and completeness of data flowing through the platform.
- Provided reporting visibility into project status, risks, and performance metrics.
- Quoted deliverables and generated the Statement of Work document for each project
Securities Operations Service Specialist
Equiniti
11.2018 - 08.2019
- Processed and validated financial documentation with high accuracy, supporting incentive tracking and POS‑related reporting workflows.
- Managed securities processing and settlement activities to ensure accuracy and compliance.
- Coordinated with internal teams to resolve discrepancies in transaction records.
- Developed and implemented process improvements for operational efficiency in securities transactions.
- Led training sessions for new staff on industry regulations and operational procedures.
Health Care Specialist / Combat Medic, TMC Operati
Minnesota National Guard
07.2005 - 08.2019
- Managed operational programs requiring strict documentation accuracy, compliance, and data integrity.
- Oversaw training, readiness, and personnel workflows—directly transferable to LMS administration and compliance tracking.
- Ensured adherence to protocols and standards, supporting regulated program environments.
- Entrusted as the Unit Prevention Leader to carry out the duties required for drug testing and reporting.
Research Professional 3
University of Illinois
01.2015 - 05.2019
- Created laboratory environment fulfilling BSL-II regulations, supporting expansion of advanced biomedical research functionalities.
- Built professional relationships with military bases, biomedical engineering teams, regional hospitals, and external organizations to expand research initiatives.
- Collaborated across technical and clinical environments to support research projects and operational requirements.
- Supported digital and technical operations for research programs, maintaining documentation and coordinating cross‑functional project requirements.
Simulation Technician
University of Minnesota
02.2013 - 01.2015
- Managed technical content, training materials, and documentation for simulation programs
- Operated and maintained simulation equipment to ensure optimal functioning and safety compliance.
- Assisted in troubleshooting technical issues, enhancing workflow efficiency across various departments.
- Collaborated with team members to implement standard operating procedures for equipment usage and maintenance.
- Trained new technicians on safety protocols and operational guidelines, fostering a culture of safety awareness.
Education
Bachelor of Science - Business Administration Marketing
Western Governors University
Salt Lake City, UT04-2026
Skills
- Lead Syndication & Demand Generation
- Digital Platform Administration
- Project Management
- Marketing Content Management
- LMS Administration & Training Compliance]
- Data Analysis & Performance Optimization
- Cross‑Functional Collaboration
- CRM Systems (Salesforce, Pardot)
- Process Improvement & Automation
- Stakeholder & Vendor Management
- Customer & Dealer Engagement
Timeline
Marketing Specialist
NAMSA
06.2025 - 08.2026
Senior Key Accounts Client Support Coordinator
WuXi AppTec
04.2021 - 05.2025
Project Manager
WuXi AppTec
09.2019 - 04.2021
Securities Operations Service Specialist
Equiniti
11.2018 - 08.2019
Research Professional 3
University of Illinois
01.2015 - 05.2019
Simulation Technician
University of Minnesota
02.2013 - 01.2015
Health Care Specialist / Combat Medic, TMC Operati
Minnesota National Guard
07.2005 - 08.2019
Bachelor of Science - Business Administration Marketing
Western Governors University