Jayme Johnson
Oskaloosa,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
Work History
Logistics Account Manager
Worldwide Logistics
04.2018 - Current
- Managed multiple accounts, ensuring timely delivery of products and maintaining strong relationships with clients and carriers via phone.
- Negotiated competitive rates with carriers for our customers.
- Experience in moving multistop loads
- Track inbound and outbound freight to ensure on-time delivery
- Responsible for fostering growth in carrier development for customers.
- Ability to handle and multitask under high stress situations.
Head Customer Service Representative
Fidelity Bank
2015 - 2018
- Provided strong leadership to the teller line, provided guidance to tellers and trained them on cross selling
- Resolved escalated customer issues promptly, maintaining professionalism under pressure situations.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
Assistant Customer Service Manager
Bank of the West
01.2013 - 2015
- Provides superior customer service. Handles customer service problems using established policies/procedure.
- Responsible for fostering growth of relationship with the Bank. Exceeds in quarterly branch and personal goals.
- Support Branch management in Branch marketing and sales effort.
- Service existing customer relationships by analyzing customer financial needs and current bank product offering.
- Daily outgoing courtesy and lead calls to customer.
Collections Representative
Citigroup
01.2009 - 01.2011
- Ability to handle and multitask in high stress situations.
- Provided excellent customer service to clients.
- High attention to detail.
- Provided solutions and resources to clients with delinquent accounts.
Customer Service Specialist
ADT Security Services
01.2008 - 01.2009
- Provide technical education.
- Alter customer accounts per request of customer.
- Dispatch alarm signals.
- Set up service jobs.
Account Executive
Mazuma Credit Union
01.2005 - 01.2007
- Opened Checking accounts, Savings accounts and CD’s for members.
- Processed Credit Card and Loan applications.
- Educated members on IRA’s.
- Assisted members over the phone with any problems or questions.
Customer Service Representative
BANK OF AMERICA
01.2004 - 01.2005
- Helped customers with daily transactions, such as deposits, withdrawals, wire transfers, and savings bonds
- Helped customers purchase cashier checks, money orders, and travelers checks
- Responsible for changing the ATM out daily
- Responsible for counting the vault
- Answered telephones and directed customers to the right department
- Cross sell basic products and referred customers to the correct department.
Teller
NORTH AMERICAN SAVINGS BANK
01.2003 - 01.2004
- Assist customers with daily transactions such as check cashing, deposits and withdrawals.
- Redeemed savings bonds for customers.
- Processed customers ATM and night drop deposits.
- Daily referral calls.
Education
High School Diploma -
Park Hill High School
Kansas City, MO06-2003
Skills
- Freight cost negotiation
- Logistics coordination
- Collaborative teamwork
- Client support
- Effective time management
- Effective problem resolution
- Collaborative teamwork
- Strong verbal communication
- Effective relationship management
Timeline
Logistics Account Manager
Worldwide Logistics
04.2018 - Current
Assistant Customer Service Manager
Bank of the West
01.2013 - 2015
Collections Representative
Citigroup
01.2009 - 01.2011
Customer Service Specialist
ADT Security Services
01.2008 - 01.2009
Account Executive
Mazuma Credit Union
01.2005 - 01.2007
Customer Service Representative
BANK OF AMERICA
01.2004 - 01.2005
Teller
NORTH AMERICAN SAVINGS BANK
01.2003 - 01.2004
Head Customer Service Representative
Fidelity Bank
2015 - 2018
High School Diploma -
Park Hill High School
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