Maria Pablo
N.C.,NC
Summary
Logistics specialist with proven expertise in logistics coordination and customer relationship management developed at Amazon. Achieved a 12% revenue increase through effective client negotiations. Skilled in optimizing supply chain efficiency and promoting teamwork to enhance operational performance and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Logistics Specialist
Amazon
Charlotte, USA
09.2020 - Current
- Coordinated package flow in and out of Amazon sortation centers with Fulfillment locations and local logistics services providers
- Consolidated information from various sources to define daily load plan requirements and adjusted outbound freight accordingly
- Tracked and reported metrics while implementing efficient routing and staging practices to maximize utilization for capacity planning
Problem Solve Associate
Amazon
Charlotte, USA
09.2020 - 11.2021
- Identified defective material and reported issues to management, enabling timely resolutions
- Prepared inventory for shipment by tagging, labeling, and executing shipment documents to ensure accurate delivery
- Monitored work areas for cleanliness and functionality, removing obstacles to maintain a safe work environment
Customer Service Representative
United Receivables LLC
Rock Hill, USA
07.2017 - 09.2020
- Exceeded customer service expectations by actively listening, communicating, and renegotiating payment arrangements with clients to enhance satisfaction.
- Responded to telephone inquiries, resolving complaints on first call to minimize client escalation.
- Communicated with multilevel decision makers to develop strategies enhancing customer experience.
Assistant Manager
Southminster
Charlotte, USA
08.2000 - 07.2011
- Coordinated with healthcare professionals to address residents' dining needs, enhancing overall satisfaction.
- Developed call strategies that streamlined communication between room service and clients regarding health concerns.
- Implemented a new staff training program that increased productivity for dining and kitchen staff.
- Created an integrated community approach to health, wellness, and care, reducing stress for residents and their loved ones.
Education
Associate in Arts -
Central Piedmont Community College
Charlotte, NC07.2008
Skills
- Logistics coordination
- Freight cost negotiation
- supply chain efficiency
- Inventory management
- Warehouse operations
- Data analysis
- Customer relationship management
Languages
Spanish, Full professional proficiency
Timeline
Logistics Specialist
Amazon
09.2020 - Current
Problem Solve Associate
Amazon
09.2020 - 11.2021
Customer Service Representative
United Receivables LLC
07.2017 - 09.2020
Assistant Manager
Southminster
08.2000 - 07.2011
Associate in Arts -
Central Piedmont Community College