Jayme Karl
Arlington,Tx
Summary
Results-driven professional dedicated to enhancing inflight operations through data-driven insights and cross-department collaboration. Strong communication and leadership skills foster a culture of accountability, compliance, and continuous improvement, ensuring exceptional safety and service standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Inflight Crew Performance Manager
American Airlines
Dallas, Texas
06.2025 - Current
- Leader responsible for managing and developing inflight crew performance to ensure exceptional safety service and operational reliability.
- Oversee performance standards, coaching frontline team members, and partner with cross-functional departments to enhance inflight customer experience.
- Utilizing data insights to identify performance trends and implement corrective action plans that strengthen operational outcomes.
- Manages compliance with company policies FAA regulations and safety procedures while driving a culture of accountability engagement and continuous improvement.
- Demonstrates strong communication and leadership presence while navigating complex, fast-paced airline environments.
Operational Cordinator
American Airlines
Dallas, Texas
12.2022 - 06.2025
- Exhibited extensive knowledge of company and departmental policies, FAA regulations, and the APFA Collective Bargaining Agreement.
- Worked closely with Turn Coordinators and Hub Control Center leadership to ensure operational efficiency by reviewing flights for potential crew misconnects and monitoring crew assignments to prevent delays and service disruptions.
- Supported IOS, Crew Scheduling, and other internal departments by managing operational requests and providing real-time updates on department reliability, including communicating any irregularities that may impact the daily operation.
- Coordinated with Crew Scheduling/Tracking to facilitate preboarding and re-crewing and partnered with Inflight Operations Support to triage incidents and maintain seamless operational continuity.
- Contributed to performance improvement by assisting with delay investigations, producing daily and monthly operational reports, and analyzing delay trends to support departmental and station goals.
- Through cross-department collaboration and issue mitigation, helped ensure consistent on-time departures and an elevated customer experience.
Staff Assistant
American Airlines
Dallas, Texas
06.2022 - 12.2022
- Responded to Flight Attendants’ general questions both in person and by phone, while also managing administrative tasks such as filing expense reimbursements and handling mail and FedEx shipments.
- Provided tablet and technology support at the Crew Service Centers and assisted with the coordination of Flight Attendant parking and Crew ID processing.
- Worked at the Crew Service Center, interacting with Flight Attendants to coordinate and resolve their inquiries.
- Supported Operations Coordinators with all aspects of the Inflight operation and assumed full administrative responsibilities in their absence.
Flight Attendant
Spirit Airlines
03.2017 - 06.2022
- Ensured the safety, security, and comfort of passengers while delivering exceptional customer service throughout all phases of flight.
- Demonstrated strong knowledge of FAA regulations and company procedures, conducted safety briefings, performed equipment checks, and responded effectively to in-flight situations or medical events.
- Created a positive onboard experience by providing attentive service, resolving customer concerns, and maintaining a calm, professional demeanor in fast-paced or high-stress environments.
- Collaborated with crew members to support on-time departures and an efficient, customer-focused operation.
- Served as a Recruitment Ambassador, leading interviews with flight attendant candidates.
Teacher
Dallas & Fort Worth ISD
10.2013 - 03.2017
- Taught physical education and health to 6th through 8th grade students, promoting healthy lifestyle choices through engaging physical activities.
- Coached female athletes in basketball, soccer, and volleyball, fostering an inclusive and supportive atmosphere that encouraged teamwork and personal growth.
Education
B.A. - Kinesiology
University of Texas at Arlington
Arlington, TexasSkills
- Safety management
- Regulatory compliance
- Safety Protocols
- Team leadership
- Employee Engagement
- Team Collaborations
- Customer Communication
- Conflict Resolution
- Coaching Techniques
- Brand Promotion
- Microsoft Word and Excel
- Adaptable thinking
Certification
- Physical Education Certification EC-12
- Health Education Certification EC-12
- FAA Certification
Timeline
Inflight Crew Performance Manager
American Airlines
06.2025 - Current
Operational Cordinator
American Airlines
12.2022 - 06.2025
Staff Assistant
American Airlines
06.2022 - 12.2022
Flight Attendant
Spirit Airlines
03.2017 - 06.2022
Teacher
Dallas & Fort Worth ISD
10.2013 - 03.2017
B.A. - Kinesiology
University of Texas at Arlington