ALEJANDRO SANTIESTEBAN
Dallas
Summary
Professional manager with history of driving team success and operational excellence. Known for effectively coordinating tasks and ensuring high-quality results. Valued for adaptability and strong focus on team collaboration, delivering consistent and reliable performance.
Overview
13
13
years of professional experience
Work History
Senior Crew Manager, Inflight
American Airlines
DFW Airport, TX
05.2025 - Current
- Provide operational leadership and frontline support for more than 1,100 flight attendants within the DFW base operation in a fast-paced hub environment.
- Serve as a subject matter expert on departmental policies, regulatory compliance, and the APFA collective bargaining agreement, resolving escalated employee and operational issues.
- Lead operational recovery efforts during irregular operations (IRROPS), coordinating cross-functional teams and resources to maintain safety, service, and operational continuity.
Crew Manager, Inflight
American Airlines
DFW Airport, TX
11.2022 - 05.2025
- Manage the job performance for over 200 flight attendants to ensure compliance with company policies and safety regulations.
- Act as a manager on duty, providing immediate support and decision-making in daily airline operations.
- Initiate corrective action, coach and counsel flight attendants and conduct investigations in accordance with company and department policies.
Duty Manager, Flight Service – IOC
American Airlines
Fort Worth, TX
05.2022 - 11.2022
- Conveyed to Flight Service leadership events impacting the safety and security of flight attendants to ensure a timely response and resolution.
- Facilitated collaboration between Flight Service leadership and other departments within the Integrated Operations Center (IOC) to ensure operational efficiency.
- Processed reports using the Corporate Event Reporting System (CERS).
Duty Manager, Flight Service - DFW Airport
American Airlines
DFW Airport, TX
10.2021 - 05.2022
- Oversaw daily operations from the Flight Service desk at DFW’s Hub Control Center, ensuring seamless communication between leadership, airline departments, and business partners.
- Participated in daily meetings with senior leadership to assess and enhance operational reliability at DFW.
- Assisted in investigating delays and irregular operations to improve efficiency and service recovery.
Flight Attendant/Purser – MIA/DFW
American Airlines
11.2013 - 10.2021
- Ensured passenger safety, security, and exceptional inflight service while maintaining professionalism and composure in high-pressure situations.
- Completed annual training in emergency procedures, aircraft door operations and medical response.
- Qualified as a Purser and selected for the Flight Attendant Involvement Team (FAIT).
Education
MBA -
Strayer University
12-2021
B.A. - History
University of Maryland
College Park, MDSkills
- Leadership
- Teamwork
- Excellent communication
- Adaptability
- Problem Solving
- Crisis Management
- Conflict Resolution
- Safety & Security Compliance
- Customer Service
- Sabre (DECS/RES)
- Microsoft Office
- Flight Attendant Qualified
LANGUAGES
English – Fluent
Spanish – Fluent
Portuguese – Basic
Timeline
Senior Crew Manager, Inflight
American Airlines
05.2025 - Current
Crew Manager, Inflight
American Airlines
11.2022 - 05.2025
Duty Manager, Flight Service – IOC
American Airlines
05.2022 - 11.2022
Duty Manager, Flight Service - DFW Airport
American Airlines
10.2021 - 05.2022
Flight Attendant/Purser – MIA/DFW
American Airlines
11.2013 - 10.2021
MBA -
Strayer University
B.A. - History
University of Maryland