Jayme King
Portland,OR
Summary
Committed and hardworking Closing Expert with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
1
1
year of professional experience
Work History
Closing Expert
Target
08.2022 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Arts - Psychology
Lewis And Clark College
Portland, Oregon 05.2024
High School Diploma -
Cleveland High School
Portland, OR06.2020
Skills
- Deadline-oriented
- Compliance Awareness
- Data Collection
- Cognitive Psychology
- Adult psychology
- Adolescent psychology
- Positive Neuroscience Psychology
- Child Psychology
- Motivational Interviewing
- Empathy Development
- Research abilities
- Qualitative Research
- Quantitative Research
Timeline
Closing Expert
Target
08.2022 - 01.2024
Bachelor of Arts - Psychology
Lewis And Clark College
High School Diploma -
Cleveland High School