Jayme Frogner
White Bear Lake,United States
Summary
Dynamic professional with extensive expertise in marketing, client support, project management, and healthcare operations. Proven ability to manage complex workflows and drive team collaboration in fast-paced environments. Strong critical-thinking skills and a track record of delivering high-quality results on time and within budget. Authorized to work in the United States for any employer.
Overview
21
21
years of professional experience
Work History
Marketing Specialist
NAMSA
Coon Rapids, USA
05.2025 - Current
- Plan and execute targeted marketing campaigns in collaboration with Product Managers and Global Marketing Communications leadership.
- Supported development, execution, and monitoring of multi-channel marketing programs to enhance audience reach.
- Produce marketing and external communications collateral, including promotional literature, advertisements, presentations, social media campaigns, and trade show materials.
- Assist with creative design for digital content and social media assets.
- Monitor SEO performance using Google Analytics and other tools; implement SEO improvements.
- Support development and tracking of paid advertising campaigns.
- Managed industry sponsorships and memberships to strengthen organizational engagement and visibility.
- Edited blogs, white papers, case studies, and presentations to ensure clarity and alignment with branding guidelines.
- Coordinate logistics for conferences, trade shows, and NAMSA Training Series (NTS).
- Provide insights using Salesforce and Account Engagement (Pardot) analytics.
- Manage vendor relationships and outsourced marketing functions.
- Monitor and correct incoming lead data within Salesforce.
Senior Key Accounts Client Support Coordinator
WuXi AppTec
Mendota Heights, USA
04.2021 - 05.2025
- Collaborated with Business Developers to streamline client onboarding and enhance quoting processes.
- Assisted clients with test codes, sample requirements, submission guidelines, and turnaround expectations.
- Managed Client Portal inquiries, scheduling escalation or onboarding calls to ensure timely resolutions.
- Coordinated with Accounts Receivable to resolve purchase order and invoice discrepancies, ensuring accurate billing.
- Ensured seamless communication between clients, BD teams, and internal departments.
Project Manager
WuXi AppTec
Saint Paul, USA
09.2019 - 04.2021
- Coordinated projects from inquiry through completion, aligning client expectations with technical teams and management to ensure successful delivery.
- Clarified project requirements and addressed client needs for Regulatory Toxicology team, facilitating smoother project execution.
- Resolved customer issues promptly, ensuring accurate billing and product information to enhance client satisfaction.
Securities Operations Service Specialist
Equiniti
Mendota Heights, USA
11.2018 - 08.2019
- Managed client conversions for new service offerings, enhancing client onboarding experience.
- Created and updated treasury accounts, validating account balances to ensure accuracy.
- Collaborated with cross-functional teams to maintain quality control standards.
Health Care Specialist / Combat Medic, TMC Operations NCOIC
Minnesota National Guard
, USA
07.2005 - 08.2019
- Coordinated statewide medical operations for Minnesota Medical Detachment during Troop Medical Clinic (TMC) activities, enhancing patient care.
- Led teams in clinical and field environments to maintain operational effectiveness.
- Administered medications, performed patient assessments, and maintained CPR, First Aid, and AED certifications.
- Supervised soldiers while managing medical equipment to ensure readiness and compliance.
- Served as the unit Drug and Alcohol Testing Professional, ensuring compliance with testing protocols.
Research Professional 3
University of Minnesota
Minneapolis, USA
01.2015 - 05.2019
- Established new lab space meeting BSL-II standards, facilitating advanced research capabilities.
- Utilized 3D printing and scanning technologies for project development.
- Trained and supervised laboratory staff to enhance team efficiency.
- Diagnosed and resolved technical equipment issues, ensuring minimal downtime and maintaining operational efficiency.
- Conducted audits to ensure compliance with policies and procedures.
- Managed inventory and documentation for two laboratory spaces to ensure compliance and operational readiness.
- Built partnerships with external companies to expand research initiatives.
- Authored proposals and contracts for ongoing and future projects.
Simulation Technician
University of Minnesota
Minneapolis, USA
02.2013 - 01.2015
- Troubleshot high-fidelity simulation models and supported medical school simulation needs.
- Managed inventory for multi-million dollar simulation program, optimizing resource availability for projects.
- Trained and supervised assistant simulation technicians, ensuring compliance with Department of Defense contract standards.
- Developed professional network across military bases, biomedical engineering teams, and regional hospitals to enhance collaboration and support for simulation initiatives.
Education
Bachelor of Science - Business Administration, Marketing
Western Governors University
Millcreek, UT04.2026
Skills
- Marketing Analytics
- Digital Advertising
- Content strategy
- Data & Process Analysis
- Program Management
- Project scheduling
- Microsoft Word
- Microsoft Outlook
- Presentation Software
- Cross-Functional Collaboration
- Client communication
Timeline
Marketing Specialist
NAMSA
05.2025 - Current
Senior Key Accounts Client Support Coordinator
WuXi AppTec
04.2021 - 05.2025
Project Manager
WuXi AppTec
09.2019 - 04.2021
Securities Operations Service Specialist
Equiniti
11.2018 - 08.2019
Research Professional 3
University of Minnesota
01.2015 - 05.2019
Simulation Technician
University of Minnesota
02.2013 - 01.2015
Health Care Specialist / Combat Medic, TMC Operations NCOIC
Minnesota National Guard
07.2005 - 08.2019
Bachelor of Science - Business Administration, Marketing
Western Governors University