Jayme Nalley
Benton,AR
Summary
Seasoned Director with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Director Customer Success
Cardinal Health
Columbus, OH
10.2020 - Current
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency for data software and clinical operations
- Directed the organization's daily operations, ensuring efficiency and compliance
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored 25-32 staff members.
- Collaborated with cross functional teams aligning the use of data for clinical use, external customer use, as well as Real World Evidence Projects
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Assisted in the development, execution, and publication of several Real World Evidence industry projects
- Served as a Key Opinion Leader and Clinical Expert in the field of Urology
Director of Clinical Operations
Arkansas Urology
Little Rock, AR
01.2020 - 10.2020
- Developed and implemented operational policies to ensure compliance with all applicable regulations.
- Formulated strategies for improving clinical operations, including process optimization and workflow design.
- Created and maintained detailed records of clinical operations activities.
- Coordinated with other departments to develop integrated solutions for complex problems.
- Supervised a team of clinical operations professionals, providing guidance and mentorship as needed.
- Provided technical expertise and advice on various aspects of clinical operations management.
- Collaborated with external stakeholders such as regulatory agencies, vendors, suppliers., to ensure compliance with relevant laws and regulations.
Clinical Nurse Navigator
Arkansas Urology
Little Rock, AR
07.2016 - 01.2020
- Collaborated with physicians and other healthcare professionals to develop individualized treatment plans for each patient.
- Participated in quality improvement initiatives to ensure best practices were followed.
- Coordinated multidisciplinary team meetings to discuss patient progress and issues.
- Developed and launched 4 urology disease clinical pathways including Prostate Cancer, OAB, BPH, and Men's Health
- Participated in the development and organizational launch of new data analytics software PPS Analytics for use in operational efficacy
- Launched and grew the Chronic Care Management program to over 1,500 enrolled patients monthly
- Utilized critical thinking skills when making decisions about patient care needs.
- Educated staff on new clinical protocols or procedures as needed.
Physician Nurse
Arkansas Urology
Little Rock, AR
07.2013 - 07.2016
- Monitored patient progress through follow-up visits to ensure effectiveness of treatments.
- Performed physical examinations and diagnostic tests to assess patient health.
- Educated patients about their health condition and available treatment options.
- Collaborated with other healthcare professionals to coordinate optimal care for each patient.
- Maintained detailed records of all diagnoses, treatments, medications, test results and other information related to patient care.
- Participated in research projects related to the diagnosis and treatment of various medical conditions.
- Reviewed X-rays, MRI scans, CT scans and other imaging studies to diagnose conditions or diseases.
Education
Bachelor of Science - Nursing
University of Arkansas Little Rock
Little Rock, AR05-2010
Skills
- Business Planning
- Team Development and Management
- Verbal and written communication
- Project Management
- Business Development
- Multiple EMR and PM experience
- Microsoft Product experience
Accomplishments
- October 2023 Specialty Networks GSD Award
Timeline
Director Customer Success
Cardinal Health
10.2020 - Current
Director of Clinical Operations
Arkansas Urology
01.2020 - 10.2020
Clinical Nurse Navigator
Arkansas Urology
07.2016 - 01.2020
Physician Nurse
Arkansas Urology
07.2013 - 07.2016
Bachelor of Science - Nursing
University of Arkansas Little Rock
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