Jayme Pangalangan
San Marcos,CA
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Production Support and Fundraising Associate
The San Diego LGBT Community Center
San Diego, USA
03.2024 - 05.2024
- Consolidated incoming information from multiple sources into a single location and disseminated updates to multiple departments as appropriate
- Researched and validated information for over 85 participating Dining Out For Life restaurants
- Managed updates to local and international Dining Out For Life San Diego restaurant listing websites in WordPress
- Recruited over 80 previous AIDS Walk San Diego participants to become peer-to-peer fundraisers for Dining Out For Life
- Created materials delivery routes of participating locations across San Diego County, prepared and delivered bundles of promotional event materials to participating locations
Fraud Operations Associate
Zebit
San Diego, USA
05.2021 - 03.2023
- Analyzed and resolved suspected fraud in credit accounts for fast growing e-commerce platform serving subprime consumer market
- Saved up to $15,000 daily in potential lost revenue
- Reviewed 60-70 applications/accounts/orders daily for 1st and 3rd party fraud
- Inspected submitted IDs and income verification documents for validity and accuracy
- Created ad hoc SQL queries to identify emerging fraud trends
- Achieved highest call rate for team, while following pre-written scripts to contact customers, inform them about overdue payments and negotiate payment plans
Sales Assistant
Jenny Wenny Cakes
San Diego, USA
11.2019 - 05.2021
- Greeted customers in person and over the phone, answered questions, scheduled tastings, order pickups and deliveries
- Consulted with clients, assisted with design and order decisions, and managed their project needs by utilizing HoneyBook client management software
- Created weekly schedules of baking and design components creation to manage team workload
- Identified areas of business improvement, worked with staff to optimize business processes
Freelance Analyst
Branches Floral Studio
San Diego, USA
12.2018 - 08.2020
- Answered the phone, greeted customers, reviewed orders, created order routes for deliveries
- Assisted at various industry and customer events, including setup, networking, tabling and breakdown
- Reviewed business processes, worked to identify opportunities for process improvement, and drafted functional and business requirements documents
- Implemented recurring reports for business and accounting, including reports for waste flowers and mileage
Sr Business Analyst
Becton Dickinson
San Diego, USA
12.2012 - 11.2018
- Created custom SalesForce dashboards & reports for various sales channels and internal groups and Qlikview reports to consolidate data from different sources and track KPIs
- Maintained and enforced data governance, standards and processes to ensure data accuracy and support the needs of the sales and marketing groups
- Developed repeatable processes for integration of new data through matching and merging to existing ERP systems and/or integrating new ERP systems
- Reviewed business applications and processes regularly to identify opportunities for improvement for people, processes and technology
- Responsible for analysis, requirements gathering, unit, regression and quality testing of systems, deployment support and training/end user roll out for projects and enhancements related to SAP MDM, SAP CRM and MDM SQL server
- Participated in business-level discussions involving business vision and strategy, enterprise-level decisions, standardization of best practices, and project governance oversight
Data Steward
CareFusion
San Diego, USA
08.2012 - 12.2012
- Responsible for maintaining and updating customer master data management standard, assessing ongoing data processes to ensure data quality and compliance to standard procedures
- Completed data management activities to meet project timelines, SLAs and client expectations while adhering to regulatory guidelines, global Standard Operating Procedures (SOPs)
- Managed all study-related data management tasks including development of data management plan, procedure requirements, coding, discrepancy management
- Identified gaps in standard procedures, working instructions and conventions for global data management
- Trained data associates to develop data review and other technical data management skills
Administrative Assistant II
University of California, Santa Barbara
Santa Barbara, USA
03.2007 - 08.2012
- Served as project coordinator and liaison between over 50 UCSB departments to schedule, acquire, process and analyze data within strict time constraints
- Created training documentation for grading software and accompanying hardware aimed at instructors and teaching assistants
- Performed detailed analysis of data to create custom reports and troubleshoot report issues to the SQL query level
- Transformed, queried and reported on data utilizing 4th Dimension (4D) front-end and database tools
- Serve as subject-matter expert (SME) for the Evaluation System for Courses and Instructors
Education
BS - Zoology
UC Santa Barbara
Santa Barbara, CASkills
- Customer Service
- Independent Problem Solver
- Adaptable Learner
- Data Entry
- Data Cleansing
- Data Validation
- Data Governance
- Agile
- Scrum
- Business Analysis
- Quality Assurance Testing
- User Acceptance Testing
- Master Data Management
- Lean Six Sigma
- Report Development
- Virtuous CRM Software
- Information Management
- Fundraising campaigns
- Fundraising Events
- Donor development
Languages
- English, Fluent
- Tagalog, Functional
Certification
- Certified ScrumMaster 2021-2025
Timeline
Production Support and Fundraising Associate
The San Diego LGBT Community Center
03.2024 - 05.2024
Fraud Operations Associate
Zebit
05.2021 - 03.2023
Sales Assistant
Jenny Wenny Cakes
11.2019 - 05.2021
Freelance Analyst
Branches Floral Studio
12.2018 - 08.2020
Sr Business Analyst
Becton Dickinson
12.2012 - 11.2018
Data Steward
CareFusion
08.2012 - 12.2012
Administrative Assistant II
University of California, Santa Barbara
03.2007 - 08.2012
BS - Zoology
UC Santa Barbara
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