Kristy Lopez
Garrettsville
Summary
Dynamic customer support specialist with a proven track record at Reynolds Bags, excelling in conflict resolution and communication. Adept at swiftly addressing inquiries and enhancing customer satisfaction, I leverage strong problem-solving skills to deliver exceptional service. Committed to maintaining high standards, I ensure a positive experience for every client interaction.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist/Manufacturing Production Associate
Reynolds Bags
Garrettsville
09.2019 - Current
- Led customer support team in resolving inquiries and issues
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Baker
Panera Bread
Bainbridge
01.2019 - 09.2019
- Prepared various baked goods following established recipes and standards.
- Maintained cleanliness of workstations and adhered to food safety guidelines.
- Decorated pastries and bread products for visual appeal and presentation.
- Operated ovens and other equipment to bake products according to established recipes.
Customer Service Representative
Cardinal Health
Twinsburg
01.2018 - 01.2019
- Assisted customers with inquiries and resolved issues efficiently.
- Educated customers on product features and services available.
- Handled high-volume calls while maintaining professionalism and patience.
Education
Associate of Science -
Kent State University
Kent, OHSkills
- Customer service
- Conflict resolution
- Communication skills
- Time management
- Problem solving
- First aid and CPR
Timeline
Customer Support Specialist/Manufacturing Production Associate
Reynolds Bags
09.2019 - Current
Baker
Panera Bread
01.2019 - 09.2019
Customer Service Representative
Cardinal Health
01.2018 - 01.2019
Associate of Science -
Kent State University
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