JAYME RAMIREZ
Caldwell,ID
Summary
I am a 23 year old, bilingual customer service representative that is dedicated and with proven skills in active listening and critical thinking. Successfully resolved complaints and enhanced customer loyalty through empathetic interactions. My goal is to continue to grow wherever I go and learn as much as I can.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
HomeLoanServ
Boise, ID
05.2025 - Current
- Responded to customer inquiries via phone calls, ensuring timely and accurate information delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted in resolving billing issues, enhancing customer satisfaction through effective problem-solving techniques.
- Collaborated with team members to address customer concerns, promoting a cohesive service approach within the department.
Customer Service Representative
ExtraMile
Nampa, ID
01.2020 - 05.2025
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Hairstylist
JCPenney Salon
Boise, ID
03.2023 - 06.2024
- Executed precise haircuts and styling techniques tailored to individual client preferences.
- Collaborated with team members to maintain a clean and organized salon environment.
- Developed strong relationships with clients, fostering loyalty through personalized consultations.
- Streamlined appointment scheduling processes to improve overall salon efficiency and workflow management.
Education
THE SALON PROFESSIONAL ACADEMY
Nampa, IDSkills
- Bilingual
- Customer service
- Active listening
- Critical thinking
- Data entry
- Documentation
- De-escalation techniques
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
HomeLoanServ
05.2025 - Current
Hairstylist
JCPenney Salon
03.2023 - 06.2024
Customer Service Representative
ExtraMile
01.2020 - 05.2025
THE SALON PROFESSIONAL ACADEMY