Jayme Rouse
Dyersburg,TN
Summary
Dynamic professional with extensive experience at First Citizens National Bank, excelling in operational efficiency and compliance. Proven track record in team collaboration and staff development, implementing process improvements that enhanced service delivery. Expertise in electronic services, coupled with a strong commitment to customer service excellence, drives successful project outcomes.
Overview
24
24
years of professional experience
Work History
Virtual Services Support, AVP
First Citizens National Bank
03.2007 - Current
- Served as primary contact for operational releases and updates on retail online banking products and services.
- Managed cross-departmental projects to streamline banking operations.
- Oversaw compliance with regulatory standards and internal policies.
- Developed training programs to improve team performance and skills.
- Collaborated with senior leadership to define organizational goals and priorities.
- Facilitated communication between departments to ensure project alignment.
- Implemented process improvements to increase operational efficiency within the bank.
- Managed daily operations of retail electronic services to ensure optimal performance.
- Monitored daily processing of electronic banking files to detect and mitigate fraud loss.
- Analyzed all FIS bulletins related to retail electronic services for compliance and updates.
- Provided monthly reporting to Senior Management on operational metrics and performance.
- Maintained policies and procedures for retail electronic services; trained staff as necessary.
Teller /Banking Customer Service Representative
Focus Bank
08.2001 - 03.2007
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing tailored solutions to enhance satisfaction.
- Maintained compliance with bank policies and regulations, minimizing risk exposure during operations.
- Opened new accounts for customers
Education
BBA - Marketing
University of Tennessee At Martin
Martin05-2001
Skills
- Initiative and self-motivation
- Customer service excellence
- Team collaboration
- Employee relations
- Decision-making skills
- Staff development
- Electronic services expertise
Timeline
Virtual Services Support, AVP
First Citizens National Bank
03.2007 - Current
Teller /Banking Customer Service Representative
Focus Bank
08.2001 - 03.2007
BBA - Marketing
University of Tennessee At Martin