JAYMEE HIGGINS
Melbourne,FL
Summary
Strategic IT Director and Epic Enterprise Leader with expertise in large-scale technology implementations and data governance within Integrated Delivery Networks. Skilled in leading technical operations, executing strategic planning, and optimizing multi-tenant architectures for health plans. Experienced in managing cross-functional teams, enterprise vendor relationships, and driving system-wide transformations while ensuring business continuity and regulatory compliance.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Director of Data Management & Configuration
HEALTH FIRST
04.2021 - Current
- Oversaw strategic planning, budgeting, and IT data governance protocols across enterprise, enhancing data infrastructure for premier 4.5-star health plan.
- Oversaw complex, multi-environment integrations as Technical Manager, coordinating a cross-functional team of 44+ engineers, analysts, and developers to implement the Epic Tapestry system.
- Spearheaded complete system-wide cutovers, system optimizations, and technology transformations during periods of major organizational change, successfully modernizing legacy systems.
- Managed vendor relationships and technical integrations with key partners including Optum, ESI, MHK, SSI, and First Health, ensuring seamless system compatibility and data integrity.
- Championed talent initiatives by recruiting, mentoring, and aligning technical staff to foster resilient, agile team culture.
Data Integrations Manager
HEALTH FIRST
05.2017 - 04.2021
- Led high-velocity team of 13 integration specialists, interface developers, and data engineers to manage inbound/outbound interfaces and EDI X12 transaction sets, enhancing integration efficiency.
- Acted as Production Incident Commander during major system updates, executing Business Continuity (BC) plans to maintain zero downtime for critical health network endpoints.
- Developed cross-training strategy and performance coaching metrics to boost department productivity, cross-role redundancy, and stakeholder satisfaction.
- Built strong business relationships, resolving escalations and aligning deliverables with department heads to ensure seamless operations.
EDI Lead
Health First
01.2011 - 05.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Implemented x12 EDI eligibility mappings for Individual FFM enrollments.
- Managed project to Implement x12 837 in Informatica for re-priced claims.
Education
Bachelor of Arts - Professional Administration
Barry University
Miami, FLSkills
- Data governance
- Technical delivery
- Technical delivery
- Budget Management
- Data Quality Management
- Team leadership
- Healthcare interoperability
- Operational coordination: Coordination with operational peers to prioritize tickets and optimizations
Accomplishments
Reduced EDI x12 834 vendor processing costs by $800,000 yearly by leading the design of an in house solution utilizing Informatica.
Achieved integration mapping efficiencies by standardizing layouts across vendors allowing for reduced project completion time.
Certification
Epic Bridges Interface Administration Certification – Epic Systems Corporation, Epic Data Courier Administration Certification – Epic Systems Corporation
Timeline
Director of Data Management & Configuration
HEALTH FIRST
04.2021 - Current
Data Integrations Manager
HEALTH FIRST
05.2017 - 04.2021
EDI Lead
Health First
01.2011 - 05.2017
Bachelor of Arts - Professional Administration
Barry University