Jaymee Krochka
Waikoloa,HI
Summary
Problem-solving professional trained in customer service methods and sales techniques. Adaptable and versatile with willingness to learn new techniques and processes. Looking to bring further success as an energetic, friendly employee. I graduated in 2019 from Oregon State University with a bachelor of science in Human Development and Family Sciences. The focus on the understanding of people and management has enabled me to be successful in my career opportunities thus far.
Overview
14
14
years of professional experience
Work History
ASSISTANT TO REAL ESTATE BROKER
Marian Krochka - Real Estate Broker
Walnut Creek , CA
06.2010 - Current
- Monitored territory and capitalized on potential sales opportunities by contacting owners and setting up meetings
- Prepared documents such as purchase agreements and disclosures
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Produced high-quality documents, and spreadsheets for internal and customer-facing needs
- Created unique and engaging content for range of social media platforms including Pinterest, FaceBook and Instagram
- Tracked and analyzed web analytics to recommend proactive adjustments to strategies.
Concierge/Front Desk Agent
Mauna Lani Auberge
Kamuela , HI
02.2022 - 07.2024
- Collaborate with guest to understand preferences, interests and budgets tailoring itineraries to meet expectations
- Remain informed about local destinations, including cultural, historical and recreational aspects, to design well-informed and captivating itineraries
- Coordinate transportation, accommodations, activities and other travel logistics to create comprehensive and seamless itineraries
- Develop and manage guests' travel budgets, providing options ensuring alignment with clients' preferences
- Create detailed visually appealing itineraries, including reservations, client details and essential travel documents while maintaining clear and effective communication with clients
- Greet guest and at first contact and throughout guest stay create memorable, positive experiences ensuring guest feels valued from check-in to check-out
- Handle room reservations, confirm guest details, assign room and communicate special accommodations to needed departments
- Provide great customer by professionally creating positive atmosphere
- Process payments, handle financial transactions accurately, including cash handling and coordinating with accounting department
- Serve as central point of communication, relay messages between guests and other hotel departments while maintaining accurate records of guest interactions and requests
SUPERVISOR
Whole Foods Market
Bend , OR
10.2019 - 01.2022
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Evaluated employee performance monthly through performance reviews, coached and trained accordingly, increasing quality of work and employee retention
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern on a daily basis
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Audited and kept orderly and accurate documentation of all processes at opening, closing, and throughout the day for the accounting department
- In charge of monitoring cash movements to minimize security risks and maintain safe transfers of funds throughout the store
- Executed local market strategies aligned to create tactical initiatives to meet operational, budgetary and productivity goals.
WAITRESS
Tomo Sushi Japanese Restaurant
Bend , Oregon
04.2018 - 01.2019
- Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Described menu items, special offerings and appropriately identified wine pairings
- Provided friendly and attentive service
- Listened to, understood and clarified guest concerns and issues quickly and efficiently
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
HEAD SERVER
Mauna Lani Bay Hotel & Bungalows - The Canoe House
Kamuela , Hawaii
07.2016 - 02.2017
- Supervised, trained and developed team members in accordance with company policies and procedures
- Developed and maintained positive working relationships with others to reach business goals
- Processed credit cards, checks, gift cards and coupons
- Maintained high standards of cleanliness and sanitation
- Reported accidents, injuries or unsafe work conditions to manager
- Offered enthusiastic and personable service to all customers.
SWIM COACH
Hawaii Preparatory Academy
Kamuela , Hawaii
07.2016 - 10.2016
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form
- Implemented exercise programs and training strategies for individual and team performance
- Coordinated with parents, boosters and other resources to meet all team needs
- Prepared athletes for special competitions and tournaments
- Educated student athletes on proper nutrition and the benefits of adequate sleep, which could help improve their overall performance
- Maintained equipment, facilities, and inventory in proper order
- Challenged athletes by consistently using positive reinforcement and gentle criticism.
WAITRESS
Hilton Waikoloa Village
Waikoloa , HI
04.2015 - 07.2016
- Worked closely with the chef to provide tasty options for guests with food allergies or intolerances
- Listened to, understood and clarified guest concerns and issues
- Delivered quality service by providing a warm and welcoming environment
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours
- Received frequent customer compliments for going above and beyond normal duties
- Prepared for large parties and reservations, anticipating planning and staffing needs
- Affected quick resolutions to customer problems and brought in management when needed
- Verified cash drawer against the day's receipts working for the Auditing department as well.
SHIFT SUPERVISOR
Paper Source Company
Walnut Creek , CA
11.2014 - 04.2015
- Completed store opening and closing procedures, including setting up registers and checking products
- Responded to and resolved customer questions and concerns
- Applied security, safety and loss prevention strategies during shifts
- Developed sales and profit margin plans, maintained margins and determined turnover objectives
- Prepared and maintained inventory records
- Maintained an atmosphere of enthusiastic customer service and inspired other employees.
Education
Bachelor of Science - Human Development And Family Sciences
Oregon State University
Bend, OR12.2019
Skills
- Thrives in fast-paced environment
- Teamwork and collaboration
- Courteous, professional demeanor
- Quick problem solver
- Cash handling expertise
- Adaptability
- Strong written and verbal communication
- Store Management
- Team Leadership and building
- Human resource development
- Operation Systems Opera, Alice and Aldesk
Accomplishments
- OLYMPIC TRAINING CENTER - Colorado Springs, CO. I qualified as a swimmer to train at the Olympic Training Center
- HAWAII SWIMMING STATE CHAMPIONSHIPS - Won multiple events at the Hawaii State Swimming Championships
- DIABLO VALLEY COLLEGE SWIM TEAM - From 2010 to 2013 I was on the Diablo Valley College swim team - team placed second in the California State Championship meet twice
Timeline
Concierge/Front Desk Agent
Mauna Lani Auberge
02.2022 - 07.2024
SUPERVISOR
Whole Foods Market
10.2019 - 01.2022
WAITRESS
Tomo Sushi Japanese Restaurant
04.2018 - 01.2019
HEAD SERVER
Mauna Lani Bay Hotel & Bungalows - The Canoe House
07.2016 - 02.2017
SWIM COACH
Hawaii Preparatory Academy
07.2016 - 10.2016
WAITRESS
Hilton Waikoloa Village
04.2015 - 07.2016
SHIFT SUPERVISOR
Paper Source Company
11.2014 - 04.2015
ASSISTANT TO REAL ESTATE BROKER
Marian Krochka - Real Estate Broker
06.2010 - Current
Bachelor of Science - Human Development And Family Sciences
Oregon State University
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