Jaymeeshah Bosse
Orlando,Florida
Summary
Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success. Self-assured professional with the desire to be challenged on the job. Pursuing a position as an an Online Chat Specialist where dynamic communication skills can be utilized. Motivated customer service professional with proven record of building dynamic relationships and retaining clients. Highly effective in coaching peers while demonstrating exemplary communication skills.
Overview
8
8
years of professional experience
Work History
Chat Advisor
Sephora
09.2023 - Current
- Handled inbound customer chat conversations from various websites.
- Managed multiple chat sessions simultaneously, ensuring prompt responses and timely resolutions.
- Managed timely and effective replacement of damaged or missing products.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Identified opportunities for upselling or cross-selling during chat interactions, driving revenue growth.
- Developed exemplary writing skills through continued correspondence with upwards of 120 customers per day.
Account Services
Delta Faucet Company
03.2022 - 09.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Conducted regular account audits to ensure compliance with company policies and regulatory requirements.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Balanced up to 60 accounts simultaneously, maintaining regular contact and professional relationships with each.
Customer Service Representative
Faneuil Inc.
10.2020 - 02.2022
- Understands customer needs, determines appropriate course of action to meet those needs and completes or initiates transaction
- Educated customers about billing, payment processing and support policies and procedures.
- Assisting customers with enrolling in health and dental plan coverages within their zip code
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
Pharmacy Technician Representative
Walgreens Co.
07.2019 - 09.2020
- Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing
- Resolved third party reject by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Coordinated verification and filling of more than 160 daily prescriptions in high-volume pharmacy environment.
Customer Service Representative
Sunpass Call Center
02.2018 - 06.2019
- Accessing both private/business accounts
- Directing customers to make payment on accounts
- Providing customer solutions for payments, overdraft.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Streamlined call center processes for improved efficiency and reduced wait times.
Leasing Agent
Lohman Properties
06.2016 - 02.2018
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Registered clients on database to enable tracking history and maintain updated records.
- Invited prospects to fill out application upon completion of property tour.
- Trained and mentored new leasing agents, fostering teamwork and supportive work environment.
Education
BBA -
Bethune - Cookman University
Daytona Beach, FL08.2015
Skills
- Remote Office Availability
- Training development aptitude
- Conflict Resolution
- Data Management
Timeline
Chat Advisor
Sephora
09.2023 - Current
Account Services
Delta Faucet Company
03.2022 - 09.2023
Customer Service Representative
Faneuil Inc.
10.2020 - 02.2022
Pharmacy Technician Representative
Walgreens Co.
07.2019 - 09.2020
Customer Service Representative
Sunpass Call Center
02.2018 - 06.2019
Leasing Agent
Lohman Properties
06.2016 - 02.2018
BBA -
Bethune - Cookman University