Summary
Overview
Work History
Education
Skills
Timeline
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Jaymi Owens

New Braunfels,TX

Summary

Results-driven professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving; ensuring ongoing customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficiency and empathy. Known for reliability and proactive approach to meeting customer and business goals. Adept at strategic planning, process improvement, and fostering cultures based on accountability and excellence. Experienced with leading diverse teams and demonstrating the ability to quickly adapt and delegate based on priority and collective goals.

Overview

15
15
years of professional experience

Work History

Server/Bartender

Anchor Bar
10.2020 - Current
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Handled ordering and cash transactions accurately through point of sales system, balancing registers at end of shifts without discrepancies.
  • Demonstrated strong multitasking skills by managing up to 40 guests simultaneously without compromising service quality.
  • Addressed customer complaints and concerns professionally, ensuring swift resolution and maintaining positive relationships, even under pressure.

Assistant Produce Manager

King Soopers
11.2012 - 07.2020
  • Assisted in managing inventory levels and product rotation for optimal freshness and minimal waste.
  • Supported team in maintaining cleanliness and organization of produce displays and storage.
  • Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
  • Participated in training sessions on food safety standards and best practices, in addition to various leadership and retention classes.
  • Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.

Sandwich Artist

Subway
08.2012 - 09.2013

Concessions Cashier

Colorado National Speedway
03.2012 - 10.2012

Lifeguard

Waterworld
04.2012 - 08.2012

Fashion Representative

Delias
04.2010 - 02.2011

Education

Bachelor of Science - Criminal Justice

Colorado Technical University
Colorado Springs, CO
07-2024

Mountain Range High School
Westminster
05-2012

Skills

  • Exceptional customer service
  • Strong work ethic
  • Team collaboration
  • Time management
  • Complex Problem-solving
  • Documentation and reporting
  • Coaching and mentoring

Timeline

Server/Bartender

Anchor Bar
10.2020 - Current

Assistant Produce Manager

King Soopers
11.2012 - 07.2020

Sandwich Artist

Subway
08.2012 - 09.2013

Lifeguard

Waterworld
04.2012 - 08.2012

Concessions Cashier

Colorado National Speedway
03.2012 - 10.2012

Fashion Representative

Delias
04.2010 - 02.2011

Bachelor of Science - Criminal Justice

Colorado Technical University

Mountain Range High School
Jaymi Owens