Jaymiee Sheppard

• Implemented performance review workflows supporting consistent manager evaluations and employee development.
• Guided supervisors on policy interpretation, corrective action, and documentation standards.
• Oversaw benefits enrollment, leave administration, and HR recordkeeping accuracy.
• Coordinated payroll issue resolution with finance teams to ensure timely employee pay.
• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
• Organized and led staff orientation programs and training to promote collaboration.

• Managed onboarding/offboarding and maintained employee records for 2,000+ employees, facilitating smooth integration of 30 new hires weekly.
• Directed recruitment, onboarding, and retention processes for residential community staff.
• Administered employee relations, resolving concerns while maintaining policy compliance and confidentiality.
• Ensured payroll accuracy and administered benefits (health and 401k/Vanguard) for 5,000+ employees, including sign on bonuses and changes.
• Ensured payroll accuracy and administered benefits (health and 401k/Vanguard) for 5,000+ employees, including signon

• Implemented performance review workflows supporting consistent manager evaluations and employee development.
• Guided supervisors on policy interpretation, corrective action, and documentation standards.
• Oversaw benefits enrollment, leave administration, and HR recordkeeping accuracy.
• Coordinated payroll issue resolution with finance teams to ensure timely employee pay.
• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
• Organized and led staff orientation programs and training to promote collaboration.

• Coordinated onboarding, benefits, and personnel changes across HR systems with strong attention to compliance.
• Reviewed employee records, resolving discrepancies and maintaining accurate confidential documentation.
• Facilitated recruitment scheduling, interview logistics, and candidate communications for hiring teams.
• Administered HR policies, responding to employee inquiries with clear guidance and timely follow-up.
• Supported performance review cycles by preparing documentation and tracking completion deadlines.
• Streamlined HR workflows, improving coordination between payroll, managers, and employee services.
• Trained new HR staff on procedures, records management, and service standards.

• Coordinated caregiver schedules to support consistent client coverage and shift continuity.
• Reviewed care plans and service notes to ensure accurate daily support delivery.
• Supervised staff workflows and resolved coverage gaps during high-demand periods.
• Communicated with families and care teams to address service concerns promptly.
• Monitored documentation compliance for client records, incidents, and visit logs.
• Streamlined daily operations by organizing assignments, priorities, and follow-up tasks.
• Trained new staff on home care procedures, expectations, and client communication standards.
• Developed strong working relationships with staff, fostering a positive work environment.

• Supervised daily personal care routines, ensuring safe assistance with bathing, grooming, and mobility support.
• Coordinated care plans with families and clinical staff to maintain consistent client support.
• Trained new aides on infection control, documentation standards, and respectful client communication.
• Monitored client conditions, reported changes promptly, and reinforced care instructions from supervisors.

• Directed daily studio operations, ensuring smooth workflow across production, client service, and administrative tasks.
• Supervised staff scheduling, task delegation, and performance follow-up to maintain consistent service standards.
• Coordinated client communications, resolving issues promptly and supporting positive project experiences.
• Monitored inventory and supply levels, preventing production delays through timely ordering and organization.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

GPA: Magna Cum Laude