Jayna Baldonado
Mesa,AZ
Summary
Customer-focused professional with extensive experience in customer service. Delivers exceptional support that drives customer satisfaction and loyalty. Demonstrates strong communication and problem-solving skills, effectively managing multiple tasks while streamlining operational processes to enhance customer experiences.
Overview
9
9
years of professional experience
Work History
Babysitter
Self employed
Gilbert, Arizona
01.2026 - Current
- Supervised children during playtime, as well as established routines for nap time, playtime, and helped assist with homework.
- Prepared nutritious meals and snacks according to dietary needs and preferences.
- Maintained detailed records of children's daily activities and interactions.
Remote Customer Service Representative
OnRad Medical Group
Mesa, AZ
07.2024 - 12.2025
- Collaborated with healthcare teams to enhance patient service experience.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Improved product knowledge on continuous basis to provide optimal service and achieve inbound call quotas.
Call Center Customer Service Representative
GenRx Pharmacy
Scottsdale, Arizona
01.2023 - 05.2024
- Processed prescription orders using pharmacy management software.
- Educated customers on proper medication usage and side effects.
- Handled billing inquiries and processed payment transactions efficiently.
- Communicated courteously with customers by telephone, email, or chat systems.
Carpenter
Younger Brothers Door & Trim
Peoria, Arizona
02.2020 - 12.2022
- Constructed custom door frames and trim using precision tools and techniques.
- Installed various types of doors, base, and moldings in residential properties.
- Maintained tools and equipment to ensure safety and functionality.
- Resolved on-site issues by adapting plans to fit project requirements.
- Repaired or replaced damaged or defective parts using power tools and equipment.
- Collaborated with team members to meet project deadlines efficiently.
Assistant Store Manager
Safeway
Scottsdale
09.2017 - 01.2020
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new employees on customer service and store procedures.
- Managed inventory levels, conducted stock audits, and ordered supplies.
Education
Saguaro High School
Scottsdale, ArizonaSkills
- Customer support
- Call handling
- Attention to detail
- Conflict resolution
- Problem-solving
- Time management
- Adaptability and resilience
- Patience and empathy
Timeline
Babysitter
Self employed
01.2026 - Current
Remote Customer Service Representative
OnRad Medical Group
07.2024 - 12.2025
Call Center Customer Service Representative
GenRx Pharmacy
01.2023 - 05.2024
Carpenter
Younger Brothers Door & Trim
02.2020 - 12.2022
Assistant Store Manager
Safeway
09.2017 - 01.2020
Saguaro High School