Summary
Overview
Work History
Education
Skills
Timeline
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Jayna Benson

Saint Cloud

Summary

Versatile professional with a background in customer service and team leadership. Recognized for adaptability and relationship-building skills, contributing to high levels of customer satisfaction and efficient operations.

Overview

4
4
years of professional experience

Work History

Server

Tavern 507
Marshall
01.2026 - Current
  • Delivered exceptional customer service, significantly enhancing guest experiences.
  • Managed food and beverage orders efficiently during peak hours.
  • Addressed customer inquiries and resolved issues promptly for satisfaction.
  • Provided exceptional service to high volume of daily customers, ensuring satisfaction and repeat visits.
  • Took orders from customers accurately and in a timely manner.

Customer Experience Agent

Allstate Insurance - The Lyle Group
st cloud
05.2025 - Current
  • Collaborated with team members to improve service delivery standards, ensuring a consistent customer experience.
  • Developed sustainable relationships and trust with customer accounts through open, interactive communication.
  • Communicated with customers via phone, email and online chats.
  • Assisted customers in making payments and completing orders, facilitating smooth transactions.

Crew Leader

Coldstone
Saint Cloud
01.2022 - 08.2025
  • Led team in preparing and serving ice cream creations, enhancing customer experience.
  • Ensured cleanliness and organization of work areas, supporting health compliance standards.
  • Collaborated with team to resolve customer issues, promoting high levels of satisfaction.
  • Assisted in resolving customer complaints or issues quickly and efficiently.

Education

Bachelor of Science - Exercise Science

Southwest Minnesota State University
Marshall, MN
05-2028

High School Diploma -

Tech High School
St.Cloud
06-2024

Skills

  • Team collaboration
  • Communication skills
  • Customer service
  • Time management
  • Problem-solving skills
  • Adaptability
  • Relationship building

Timeline

Server

Tavern 507
01.2026 - Current

Customer Experience Agent

Allstate Insurance - The Lyle Group
05.2025 - Current

Crew Leader

Coldstone
01.2022 - 08.2025

Bachelor of Science - Exercise Science

Southwest Minnesota State University

High School Diploma -

Tech High School
Jayna Benson