Jayna Eland
Greendale ,WI
Summary
Dynamic healthcare professional with extensive experience at Multiple Health Care Facilities in Wisconsin excelling in customer service and providing administrative support. Proven ability to enhance revenue cycle efficiency and improve patient satisfaction through strong communication and conflict resolution skills. Committed to maintaining HIPAA compliance while delivering exceptional customer service in fast-paced environments.
Work History
Clinic Secretary
Children’s Hospital of Wisconsin
- Contributed to a positive clinic environment by maintaining a clean and welcoming reception area.
- Supported healthcare professionals with accurate documentation, facilitating better patient care decisions.
- Reduced wait times for patients by optimizing front desk operations and coordinating appointments effectively.
Health Unit Coordinator
Aurora Medical Center
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
Office Administrator
Hanger Clinic
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Medicare Specialist
Home Care Medicaldical
- Actively participated in cross-functional team meetings to discuss process improvements and share best practices within the organization.
- Contributed to the successful implementation of new software systems designed to streamline workflow processes for greater efficiency within the department.
- Served as an internal resource for coworkers seeking guidance on complex or challenging Medicare-related situations, promoting a collaborative work environment.
Patient Service Representative
Ascension Medical Group
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Organized patient records and database to facilitate information storage and retrieval.
- Delivered support to medical staff in completion of patient paperwork.
- Recommended service improvements to minimize recurring patient issues and complaints.
Medical Billing Administrator
Milwaukee Nephrologists, S.c
- Enhanced revenue by streamlining billing processes and identifying underpayments in medical claims.
- Expedited claim resolution times by effectively communicating with both payers and internal teams regarding denial reasons or appeals processes.
- Collaborated with healthcare providers to obtain necessary documentation for accurate billing of services rendered.
- Contributed to higher patient satisfaction rates by promptly addressing and resolving billing inquiries or disputes.
- Reduced claim denials by accurately verifying insurance eligibility and benefits for patients.
- Maintained patient confidentiality, adhering to HIPAA regulations while managing sensitive medical information.
- Supported practice growth by assisting with the implementation of new billing software solutions that increased productivity levels.
- Improved collections with efficient follow-up on outstanding accounts receivable balances.
- Optimized cash flow through diligent monitoring of aged accounts receivables reports and initiating appropriate actions for collection efforts.
- Provided exceptional customer service, addressing patient concerns promptly and professionally while maintaining a positive attitude.
- Strengthened financial performance by analyzing trends in payer reimbursements and identifying opportunities for revenue enhancement.
- Ensured timely payments, submitting clean claims to various insurance companies within established deadlines.
- Increased efficiency by regularly updating and maintaining provider credentialing information with insurance carriers.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy in all aspects of the Medical Billing Administrator role.
- Played an integral role in maintaining the financial health of the practice by consistently achieving high levels of claim accuracy and timely reimbursement from insurance payers.
- Minimized errors, conducting thorough audits of patient accounts and rectifying discrepancies as needed.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Liaised between patients, insurance companies, and billing office.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Delivered timely and accurate charge submissions.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Adhered to established standards to safeguard patients' health information.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with medical staff regarding missing information in patient records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Transcribed and entered patient medical information into electronic medical records systems.
- Researched and resolved medical record discrepancies.
Education
Health Unit Coordinator
CERTIFICATIONS RECEIVED:
Health Unit Coordinator
Medical Customer Service
Medical Terminology
Skills
- Strong communication skills
- Organizational growth
- HIPAA compliance
- Patient scheduling expertise
- Administrative support experience
- Data entry efficiency
- Conflict resolution techniques
- Interpersonal relationship building
- Medical billing
- Healthcare software
- Professional phone etiquette
- Medical terminology proficiency
- Strong organizational skills
- Customer service
- Critical thinking
Timeline
Clinic Secretary - Children’s Hospital of Wisconsin
Health Unit Coordinator - Aurora Medical Center
Office Administrator - Hanger Clinic
Medicare Specialist - Home Care Medicaldical
Patient Service Representative - Ascension Medical Group
Medical Billing Administrator - Milwaukee Nephrologists, S.c
Milwaukee Area Technical College - , Health Unit Coordinator
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