Summary
Overview
Work History
Education
Skills
Certification
Timeline
Academic Experience
Generic

Jayna Penn

Kutztown

Summary

Detail-oriented individual with a strong background in customer service. Currently pursuing a Bachelor's degree in mathematics with a minor in actuarial science. Possesses analytical skills and proficiency in Excel. Holds a certificate in operations research, the study of optimization using various programming methods.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Digital Personal Shopper

Walmart
Milford, PA
06.2024 - Current
  • Responded promptly to customer inquiries, resolving issues effectively and efficiently.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Crew Member

McDonald's
East Stroudsburg, PA
05.2021 - 07.2023
  • Assisted in training new crew members on operational procedures and customer service expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

Bachelor of Science - Mathematics

Kutztown University of Pennsylvania
Kutztown, PA
05-2026

Skills

  • Attention to detail
  • Customer service
  • Proficient Excel Skills
  • Experience with RStudio/R
  • Analytical thinking
  • Experience with Microsoft Office Suite

Certification

  • Operations Research, Kutztown University - 2025

Timeline

Digital Personal Shopper

Walmart
06.2024 - Current

Crew Member

McDonald's
05.2021 - 07.2023

Bachelor of Science - Mathematics

Kutztown University of Pennsylvania

Academic Experience

  • Participant in EPaDel conferences, 2022-present
  • Presenter at EPaDel conference, 2023
Jayna Penn