Jayna Yacoub
Haledon,NJ
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Dispatch Service Coordinator
Daktronics, Inc
Remote
08.2021 - Current
- Coordinated service operations to ensure timely project completion and customer satisfaction.
- Managed scheduling and logistics for service technicians across multiple projects.
- Managed scheduling of dispatch operations to ensure efficient resource allocation.
- Implemented process improvements that enhanced operational workflows and reduced delays.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Streamlined service coordination processes for improved team productivity and response times.
- Assist Service Outsourcing tasks such as Safety affidavits annual reviews, Insurance collection for SP's, and Field Nation tasks and updates.
Dispatcher
AAA Northeast
Wayne, NJ
09.2017 - 04.2021
- Responding to high volume inbound service requests from Emergency RoadService Counselors.
- Dispatch calls to facilities via multiple communication channels such as radio, pager, fax, Avaya, digital/computer data link.
- Coordinating drivers, equipment, and crews across different field locations.
- Prioritizing requests based upon various criteria such as safety, weather, traffic etc.
- Responsible for overall status of resource availability and current deployment
- Responsible for reallocating resources as needed to meet the service needs.
Education
Master of Science - Human Resource Management
Colorado Technical University
Colorado Springs, CO11-2025
Bachelor of Arts - Communications
William Paterson Univeristy
Wayne08-2012
Skills
- Salesforce
- Glovia
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Service monitoring and evaluation
- Resource utilization
- Detail orientation
- Program follow-up and assessment
- MS office expertise
- Time management
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Microsoft office
- Task prioritization
- Attention to detail
- Analytical thinking
- Teamwork and collaboration
- Decision-making
- Team building
- Reliability
- Effective communication
- Professionalism
- Workflow management
- Document management
Timeline
Dispatch Service Coordinator
Daktronics, Inc
08.2021 - Current
Dispatcher
AAA Northeast
09.2017 - 04.2021
Master of Science - Human Resource Management
Colorado Technical University
Bachelor of Arts - Communications
William Paterson Univeristy