Jayna'h Gay
Dallas
Summary
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Texas Health Rockwall
01.2025 - Current
- Assist nurses with direct patient care, including vitals, ADLs, and EMR documentation (Epic).
- Provide compassionate, family-centered care while maintaining patient privacy and safety.
- Support postpartum recovery and promptly communicate patient needs to nursing staff.
- Maintain clean, organized patient areas and equipment per infection control standards.
Unit Secretary
CareNow Urgent Care+
01.2024 - 01.2025
- Reduced wait times for patients by accurately updating charts and promptly notifying physicians of changes in medical conditions or test results.
- Maintained accurate medical records and documentation, adhering to compliance standards and protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Contracted Phlebotomist
RPC Staffing agency
01.2023 - 12.2024
- Performed specimen collections across multiple sites, adapting to diverse clinical environments.
- Ensured accurate labeling, documentation, and specimen integrity for lab testing.
- Monitored inventory levels of supplies, ensuring availability for daily operations.
Registration Clerk
SurePoint ER
03.2022 - 01.2023
- Registered patients quickly and accurately in a fast-paced emergency setting.
- Verified insurance, collected payments, and maintained accurate patient records.
- Served as a key point of contact for patient and family questions.
Phlebotomist
UT Southwestern
07.2021 - 01.2023
- Performed 60-80 venipunctures daily in an inpatient setting.
- Collaborated with nurses and physicians to ensure high-quality patient care.
- Collaborated with laboratory teams to ensure timely delivery of specimens for testing.
Lead Phlebotomist Apheresis Technician
American Red Cross
06.2016 - 06.2021
- Operated Apheresis machines safely while maintaining quality control and donor comfort.
- Supervised daily phlebotomy operations, ensuring compliance with safety protocols and quality standards.
- Was promoted to Team lead within 4 months of employment.
Education
Bachelor of Science - Nursing
06.2026
Expected Graduation: June 2026
- Dean's List [Summer2. 2025]
- 4.0 GPA
- Relevant Coursework: Completed the following clinical rotations: Fundamentals, Mental Health, Medical Surgical 1&2, Obstetrics, Pediatrics
High School Diploma -
05-2012
Skills
- Patient care assistance
- Vital signs monitoring
- Phlebotomy skills
- Electronic medical records
- Infection control standards
- HIPAA compliance
- Adaptable
- Time management
- Clinical training
Certification
- Basic Life Support (CPR) - American Heart Association, Expires 2027-08
Timeline
Patient Care Technician - Texas Health Rockwall
01.2025 - Current
Unit Secretary - CareNow Urgent Care+
01.2024 - 01.2025
Contracted Phlebotomist - RPC Staffing agency
01.2023 - 12.2024
Registration Clerk - SurePoint ER
03.2022 - 01.2023
Phlebotomist - UT Southwestern
07.2021 - 01.2023
Lead Phlebotomist Apheresis Technician - American Red Cross
06.2016 - 06.2021
West Coast University - Bachelor of Science, Nursing
West Mesquite High School - High School Diploma,