Jayne Brueggeman
Mount Pleasant,WI
Summary
Certified Scrum Master, Product Owner & Change Management Practitioner 15+ years of IT/Healthcare/Plasma Center leadership including employee development, budget planning and oversight, capacity planning and learning management. Lead team of up to 65 including onshore and offshore in India
Overview
26
26
years of professional experience
Work History
CENTER MANAGER
BioLife Plasma
Mount Pleasant, WI
05.2023 - Current
- Donor Relations: Manage donor satisfaction by ensuring a positive donation experience and addressing donor concerns or complaints.
- Financial Management: Monitor and control the center’s budget, including expenses, revenue, and profitability.
- Maintain Safety Standards: Enforce safety protocols for both donors and employees, ensuring a safe environment.
- Performance Analysis: Track and analyze key performance metrics and implement strategies to achieve center goals.
- Inventory Management: Manage supplies and ensure all necessary materials for plasma collection and operations are stocked.
- Community Outreach: Promote the center in the local community to attract new donors and build partnerships.
- Crisis Management: Handle emergencies or operational challenges in a timely and effective manner.
- Staff Scheduling: Optimize staff schedules to meet operational demands while controlling costs.
SENIOR OPERATIONS MANAGER TRAINEE
BioLife Plasma
11.2023 - 07.2024
- Participated in an advanced leadership development program spanning multiple plasma centers to learn all Center Manager duties.
OPERATIONS MANAGER TRAINEE
BioLife Plasma
05.2023 - 11.2023
- Participated in an advanced leadership development program spanning multiple plasma centers to learn all aspects of Assistant Manager duties.
SENIOR SUPPLY HANDLER
Takeda Pharmaceuticals
07.2021 - 05.2023
- Responsible for running a team to implement Albumin, a plasma-derived lifesaving critical care product globally within a 24/7 pharmaceutical processing facility.
SCRUM MASTER/PROJECT MANAGER
Independent Consultant
Greensboro, NC
07.2018 - 07.2021
- Company Overview: Greensboro, NC
- Project Management of Telemedicine Startup insurance contract implementation
- Project Management of Health Insurance customer service application including medical records and document management
- Financial Professional Services Automation Implementation for Salesforce including CPQ (Quote to Cash)
- Contract Lifecycle Management Selection and Implementation
- Led 200+ toll free number migration from Liberty Mutual to Lincoln Financial
- Mentored BAs on business process and project management
- Educated team on Agile Methodologies and best practices
- Led onshore and offshore tech startup company to implement a supplier application based on Block Chain code including credit card payment processing.
- Jira Administration
- Greensboro, NC
SCRUM MASTER/PROJECT MANAGER CONSULTANT
The Select Group
Greensboro, NC
01.2018 - 06.2018
- Company Overview: Center for Creative Leadership, Greensboro, NC
- Scrum Master/Project Management for 3 product lines utilizing Azure boards for Scrum, including project-level iteration paths.
- Global implementation of leadership survey tool including launch in countries of China, Russia and Saudi Arabia
- Center for Creative Leadership, Greensboro, NC
SR. PROJECT MANAGER CONSULTANT
TEK Systems
Charlotte, NC
07.2017 - 12.2017
- Company Overview: @ Bank of America, Charlotte, NC
- @ Bank of America, Charlotte, NC
AVP/SCRUM MASTER/AGILE COACH
International Capital & Management Corporation
St. Thomas, VI
02.2012 - 03.2017
- Company Overview: St. Thomas, VI
- St. Thomas, VI
AGILE COACH/DIRECTOR ACCOUNT MANAGEMENT
Cancer Treatment Centers of America
Schaumburg, IL
06.2006 - 02.2012
- Company Overview: Schaumburg, IL
- Schaumburg, IL
SENIOR IT PROJECT MANAGER
New Resources Consulting
Milwaukee, WI
11.2005 - 06.2006
- Company Overview: Milwaukee, WI
- Milwaukee, WI
APPLICATIONS SPECIALIST LEAD
Aurora Health Care
Milwaukee, WI
03.2005 - 11.2005
- Company Overview: Milwaukee, WI
- Milwaukee, WI
APPLICATIONS SPECIALIST SENIOR II
Aurora Health Care
Milwaukee, WI
11.2003 - 03.2005
- Company Overview: Milwaukee, WI
- Milwaukee, WI
APPLICATIONS SPECIALIST SENIOR I
Aurora Health Care
Milwaukee, WI
03.2003 - 11.2003
- Company Overview: Milwaukee, WI
- Milwaukee, WI
SYSTEMS CONSULTANT
Runzheimer International
Waterford, WI
10.2000 - 11.2002
- Company Overview: Waterford, WI
- Waterford, WI
INFORMATION TECHNOLOGY CONSULTANT
Born Information Systems
Milwaukee, WI
05.2000 - 10.2000
- Company Overview: Milwaukee, WI
- Milwaukee, WI
CONSULTANT
New Resources Corporation
Milwaukee, WI
06.1999 - 05.2000
- Company Overview: Milwaukee, WI
- Milwaukee, WI
Education
Programmer/Analyst -
Gateway Technical College
Kenosha, WISkills
- Agile methodologies
- Project management
- Jira administration
- Team building
- Effective communication
- Conflict resolution
- Stakeholder engagement
- Agile coaching
Timeline
SENIOR OPERATIONS MANAGER TRAINEE
BioLife Plasma
11.2023 - 07.2024
CENTER MANAGER
BioLife Plasma
05.2023 - Current
OPERATIONS MANAGER TRAINEE
BioLife Plasma
05.2023 - 11.2023
SENIOR SUPPLY HANDLER
Takeda Pharmaceuticals
07.2021 - 05.2023
SCRUM MASTER/PROJECT MANAGER
Independent Consultant
07.2018 - 07.2021
SCRUM MASTER/PROJECT MANAGER CONSULTANT
The Select Group
01.2018 - 06.2018
SR. PROJECT MANAGER CONSULTANT
TEK Systems
07.2017 - 12.2017
AVP/SCRUM MASTER/AGILE COACH
International Capital & Management Corporation
02.2012 - 03.2017
AGILE COACH/DIRECTOR ACCOUNT MANAGEMENT
Cancer Treatment Centers of America
06.2006 - 02.2012
SENIOR IT PROJECT MANAGER
New Resources Consulting
11.2005 - 06.2006
APPLICATIONS SPECIALIST LEAD
Aurora Health Care
03.2005 - 11.2005
APPLICATIONS SPECIALIST SENIOR II
Aurora Health Care
11.2003 - 03.2005
APPLICATIONS SPECIALIST SENIOR I
Aurora Health Care
03.2003 - 11.2003
SYSTEMS CONSULTANT
Runzheimer International
10.2000 - 11.2002
INFORMATION TECHNOLOGY CONSULTANT
Born Information Systems
05.2000 - 10.2000
CONSULTANT
New Resources Corporation
06.1999 - 05.2000
Programmer/Analyst -
Gateway Technical College
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